Summary
Overview
Work History
Education
Skills
Timeline
Generic

DENISHA MELVO

Beaumont

Summary

Devoted medical associate, hard working, providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional. Deliberate role model, demonstrating healthy behavior for daily living and social interactions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical administration position. Ready to help team achieve company goals. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections.

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work History

Referral Coordinator

Southeast Texas Dermatologist
Port Arthur
08.2025 - Current
  • Managed scheduling and follow-ups for patient appointments and referrals.
  • Communicated effectively with healthcare providers to ensure timely referral processing.
  • Resolved patient inquiries regarding referrals and appointment status promptly.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Monitored patient progress throughout the referral process.

Patient Access Representative

Baptist Hospital of Southeast Texas
Beaumont
05.2024 - 10.2024
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.

Front Desk Medical Receptionist

Southeast Texas Nephrology Associates
Beaumont
12.2022 - 10.2023
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Gathered, transcribed and typed medical information into charts.
  • Mobility Assistance
  • Verbal and Written Communication
  • Client Records Management
  • HIPAA Compliance
  • Medication and Appointment Reminders
  • Vitals Monitoring and Documentation
  • Blood Glucose Monitoring
  • Using Health Record Systems
  • Scheduling
  • Customer Service
  • Paperwork Coordination
  • Patient Relations
  • Information Documentation.
  • Call Handling
  • Payment Collection
  • Insurance Verification
  • Schedule Coordination.
  • Referral Verification

Insurance Verification Specialist

Altus Hospice
Beaumont
08.2019 - 09.2022
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Communicated verification and authorization status updates with [Type] department to facilitate decision-making for patient admissions and insurance coverage.
  • Posted payments to accounts and maintained records.

Insurance Verification Representative

Baptist Ear, Nose And Throat Associates
Beaumont
09.2017 - 10.2019
  • Verified client information by analyzing existing evidence on file.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Posted payments to accounts and maintained records.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Education

Associates - Health Information Technology

Texas Healthcare Institute
Beaumont, TX
07.2025 - 03.2026

Certified Medical Administration Assistant -

Davis Institute
Beaumont, TX

Medical Billing And Coding -

Kaplan College
Beaumont, TX

High School Diploma -

Central Medical Magnet High School
Beaumont, TX

Skills

  • Community Integration
  • Mobility Assistance
  • Verbal and Written Communication
  • Client Records Management
  • HIPAA Compliance
  • Medication and Appointment Reminders
  • Vitals Monitoring and Documentation
  • Blood Glucose Monitoring
  • Using Health Record Systems
  • Scheduling
  • Customer Service
  • Paperwork Coordination
  • Patient Relations
  • Information Documentation
  • Call Handling
  • Payment Collection
  • Insurance Verification
  • Schedule Coordination
  • Referral Verification

Timeline

Referral Coordinator

Southeast Texas Dermatologist
08.2025 - Current

Associates - Health Information Technology

Texas Healthcare Institute
07.2025 - 03.2026

Patient Access Representative

Baptist Hospital of Southeast Texas
05.2024 - 10.2024

Front Desk Medical Receptionist

Southeast Texas Nephrology Associates
12.2022 - 10.2023

Insurance Verification Specialist

Altus Hospice
08.2019 - 09.2022

Insurance Verification Representative

Baptist Ear, Nose And Throat Associates
09.2017 - 10.2019

Certified Medical Administration Assistant -

Davis Institute

Medical Billing And Coding -

Kaplan College

High School Diploma -

Central Medical Magnet High School
DENISHA MELVO