Brittani Cheek
Cincinnati,OH
Summary
Dynamic employee with a proven track record, excelling in creative grooming solutions and exceptional customer service. Adept at enhancing client satisfaction through personalized care and effective communication. Committed to maintaining hygiene standards and fostering a welcoming environment, while continuously updating product knowledge to meet diverse pet needs.
Overview
21
21
years of professional experience
Work History
Pet Stylist
K9CC
Greendale, IN
03.2024 - Current
- Assisted in bathing and drying pets using appropriate tools and techniques.
- Learned to perform basic grooming tasks, including nail trimming and ear cleaning.
- Supported pet owners by providing information on grooming maintenance and care at home.
- Maintained cleanliness of grooming station and equipment to ensure hygiene standards.
- Adapted quickly to various pet temperaments during grooming sessions for safety and comfort.
- Followed safety protocols to minimize risks during handling of pets in grooming environment.
- Collaborated with team members to create a welcoming atmosphere for clients and pets alike.
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Increased appointment bookings by implementing an effective marketing strategy that showcased unique services offered.
- Developed creative solutions for challenging pet styling requests, exceeding customer expectations with every finished product.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Mentored junior groomers in best practices, improving overall team performance and skillsets.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
- Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
- Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
- Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Educated visitors and staff on proper animal care and handling.
Pet Stylist
Self
West Chester, OH
06.2013 - 03.2024
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
- Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
- Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Ensured consistent quality of work by adhering to established grooming procedures and guidelines for all clients'' pets.
- Used Software to maintain animal behavior, health and care records.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Assisted with development of animal behavior modification plans.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Assisted in bathing and drying pets using appropriate tools and techniques.
- Supported pet owners by providing information on grooming maintenance and care at home.
- Maintained cleanliness of grooming station and equipment to ensure hygiene standards.
- Adapted quickly to various pet temperaments during grooming sessions for safety and comfort.
- Followed safety protocols to minimize risks during handling of pets in grooming environment.
- Collaborated with team members to create a welcoming atmosphere for clients and pets alike.
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Developed creative solutions for challenging pet styling requests, exceeding customer expectations with every finished product.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Mentored junior groomers in best practices, improving overall team performance and skillsets.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
- Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
- Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
- Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Educated visitors and staff on proper animal care and handling.
Pet Stylist
Petsmart
West Chester, OH
05.2008 - 06.2013
- Observed experienced stylists to develop skills in breed-specific grooming techniques and styles.
- Contributed positively to the work environment by fostering a collaborative and supportive atmosphere among team members.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Learned to perform basic grooming tasks, including nail trimming and ear cleaning.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
- Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
- Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Ensured consistent quality of work by adhering to established grooming procedures and guidelines for all clients'' pets.
- Used Software to maintain animal behavior, health and care records.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Monitored animals for behavioral problems and signs of health issues.
- Assisted with development of animal behavior modification plans.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Assisted in bathing and drying pets using appropriate tools and techniques.
- Supported pet owners by providing information on grooming maintenance and care at home.
- Maintained cleanliness of grooming station and equipment to ensure hygiene standards.
- Adapted quickly to various pet temperaments during grooming sessions for safety and comfort.
- Followed safety protocols to minimize risks during handling of pets in grooming environment.
- Collaborated with team members to create a welcoming atmosphere for clients and pets alike.
- Developed creative solutions for challenging pet styling requests, exceeding customer expectations with every finished product.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Mentored junior groomers in best practices, improving overall team performance and skillsets.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
- Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
- Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
- Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Corrections Officer
HCSO
Cincinnati, OH
06.2005 - 04.2007
- Monitored inmate behavior to ensure compliance with facility regulations.
- Conducted regular inspections of cells and common areas for safety hazards.
- Responded to emergencies, employing de-escalation techniques to manage situations.
- Prepared detailed reports on incidents and daily activities for record-keeping.
- Collaborated with team members to maintain a secure and orderly environment.
- Implemented conflict resolution strategies to reduce inmate altercations effectively.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Authored incident reports for management on violations and discrepancies.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Routinely counted inmates and in response to potential security breaches.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Conducted routine and emergency head counts.
- Observed behavior of residents individually and in groups.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Investigated and responded to incidents of inmate misconduct.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Documented inmate behavior and activities in logbooks.
- Supervised inmates during meals, recreation and other activities.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
Education
Psychology
Post University
Waterbury, CTSkills
- Strong communication skills
- Patience and empathy
- Hygiene and cleanliness
- Animal behavior
- Maintaining client records
- Professional appearance
- Product knowledge expertise
- Appointment scheduling efficiency
- Basic animal first aid
- Safe equipment usage
- Creative styling
- Marketing and promotion
- Time management proficiency
- Continual learning mindset
- Appointment scheduling
- Basic accounting
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Attention to detail
- Problem-solving abilities
- Dependable and responsible
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Human and animal safety
- Microsoft office
- Task prioritization
- Self motivation
- Goal setting
- Problem identification
- Professionalism
- Record keeping
- Adaptability
- Emergency response
- Facilities maintenance
- Medication documentation
- Injury and illness treatment
Accomplishments
- Graduated high school with an Honors Diploma
-Graduated high school a year early
-Inducted in the National Junior Honor Society
-Salutatorian in my Corrections Academy
-Successfully and independently trained inexperienced employees to become well educated, professional groomers who were focused and trained at keeping a safe and low stress environment
-Member of the Petsmart Safety Team
-Qualified and earned an advanced education, at Petsmart, in order to become cat grooming certified.
Additional Information
Highly adaptable professional with a proven ability to learn quickly and perform reliably in fast-paced environments. Demonstrates a strong work ethic and the ability to work effectively both independently and as part of a team. Consistently meets deadlines by staying focused, organized, and self-directed. Receptive to constructive feedback and values open, honest communication. Takes accountability for mistakes and is committed to continuous improvement and professional growth. Possesses strong typing skills, excellent phone etiquette, and maintains a high standard of punctuality. Flexible and willing to work overtime as needed.
Timeline
Pet Stylist
K9CC
03.2024 - Current
Pet Stylist
Self
06.2013 - 03.2024
Pet Stylist
Petsmart
05.2008 - 06.2013
Corrections Officer
HCSO
06.2005 - 04.2007
Psychology
Post University