Jenger Rhone
Glenarden, MD,MD
Summary
With a proven track record at Petco, I excel in delivering exceptional pet grooming and training services, enhancing both pet well-being and customer satisfaction. My expertise in animal behavior knowledge and creative styling abilities, coupled with strong communication skills, ensures tailored solutions for diverse client needs. Achievements include significant improvements in service efficiency and customer loyalty.
Overview
4
4
years of professional experience
Work History
Pet Stylist
Petco
Laurel, MD
03.2023 - Current
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
Merchandise Operations Leader
Petco
Laurel, MD
01.2022 - 01.2023
- Established strong vendor relationships to ensure timely delivery and consistent product quality.
- Facilitated the timely processing of incoming shipments, ensuring accurate counts and proper storage according to company guidelines.
- Evaluated sales trends, adjusting merchandise placement to capitalize on high-demand items or seasonal promotions.
- Coordinated staff scheduling to ensure appropriate coverage during peak shopping hours while minimizing labor costs where possible.
Assistant Dog Trainer
Petco
Lanham, MD
02.2021 - 01.2022
- Employed positive reinforcement with animals, including using "clicker-training" method, voice rewards and food rewards.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Maintained clean training arena for group classes.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
- Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
- Cued or signaled animals during performances.
- Advised animal owners regarding purchase of specific animals.
- Supervised work of contracted employees to keep on task for timely completion.
Education
Bachelor's Of Science In Business - Business
University of Phoenix
Phoenix, AZ05.2024
Small Business Management And Entrepreneurship -
University of Phoenix
Phoenix, AZ10.2023
Masters Of Management -
University of Phoenix
Phoenix, AZSkills
- Strong Communication Skills
- Patience and Empathy
- Animal Behavior Knowledge
- Maintaining Client Records
- Professional Appearance
- Product Knowledge Expertise
- Creative styling abilities
- Appointment scheduling efficiency
- Basic Animal First Aid
- Expert Grooming Techniques
- Time management proficiency
- Marketing and promotion
- Safe equipment usage
- Sanitation Procedures
- Appointment Scheduling
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Dependable and Responsible
- Multitasking
- Animal Care
- Reliability
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Strategic planning
- Schedule oversight
- Sales reporting
- Sales growth
- Inventory management
- Customer relations
- Google drive
- Business administration
- Adaptability and flexibility
Timeline
Pet Stylist
Petco
03.2023 - Current
Merchandise Operations Leader
Petco
01.2022 - 01.2023
Assistant Dog Trainer
Petco
02.2021 - 01.2022
Bachelor's Of Science In Business - Business
University of Phoenix
Small Business Management And Entrepreneurship -
University of Phoenix
Masters Of Management -
University of Phoenix