Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittani Erdey

Albany,LA

Summary

Positive and empathetic individual with strong foundation in counseling principles and practices. Possesses understanding of addiction recovery process and effective communication techniques. Dedicated to making meaningful impact by supporting individuals on their journey to recovery.

Overview

4
4
years of professional experience

Work History

Caregiver

AFNB HOME CARE INC
Hammond, LA
03.2023 - 05.2026
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Administered medications and monitored health conditions to maintain well-being.
  • Documented client progress and reported changes to healthcare professionals.
  • Developed tailored care plans in collaboration with families and medical staff.
  • Fostered supportive environments by building strong relationships with clients and families.

Customer Service Representative

HEALTHCOMP LLC
Covington, LA
07.2022 - 02.2023
  • Managed customer inquiries via phone, email, and chat to ensure timely resolution of issues.
  • Provided support for claims processing by verifying information accuracy and compliance with policies.
  • Assisted in training new team members on customer service protocols and software systems.
  • Developed and implemented process improvements that enhanced customer satisfaction ratings.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Science - Human Development

Southeastern Louisiana University
Hammond, LA
05-2028

Associate of Arts - Office Administration

Southeastern Louisiana University
Hammond, LA
05-2008

High School Diploma -

Loranger High School
Loranger, LA
05-2004

Skills

  • Respectful and compassionate
  • Time management
  • Multitasking and organization
  • Emotional support
  • Patient companionship

Timeline

Caregiver

AFNB HOME CARE INC
03.2023 - 05.2026

Customer Service Representative

HEALTHCOMP LLC
07.2022 - 02.2023

Bachelor of Science - Human Development

Southeastern Louisiana University

Associate of Arts - Office Administration

Southeastern Louisiana University

High School Diploma -

Loranger High School