Brittani Felix
Leavenworth,KS
Summary
Strategic leader in clerical/management fields known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals, ensuring smooth operations, and positive team dynamics.
Overview
3
3
years of professional experience
Work History
Assistant Manager
QuikTrip
Leavenworth, Ks
03.2022 - Current
- At QuikTrip, as a Night Assistant Manager, I ensured the shift was run based on the store's policies and guidelines. I worked through inventory, accounted for the inventory, organized, and well-kept the store for our customers, along with getting the store set and ready for our QuikTrip team the next day. As a Night Assistant, I was also trained to do audits, along with heavy training in customer service. We make connections and uphold our morals and principles as a QuikTrip employee for an overall great QuikTrip customer experience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date knowledge of company products and services.
Clerk
QuikTrip
Leavenworth, Ks
03.2022 - Current
- Processed customer payments accurately and efficiently.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Utilized computer software programs to create reports, labels, forms.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Communicated with customers and employees to answer questions or explain information.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Delivered messages and ran errands.
- Inventoried and ordered materials, supplies and services.
- Answered phones in a courteous manner while providing excellent customer service.
- Entered data into computer systems accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Copied, sorted and filed records of office activities and business transactions.
- Scanned documents into digital formats ensuring accuracy of content.
- Answered telephones, directed calls, and took messages.
- Maintained inventory levels of office supplies and equipment as needed.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
Lansing High School
Lansing, KS01-2009
Skills
- Recruiting and interviewing
- Sales monitoring
- Budget assistance
- Schedule oversight
- Employee supervision
- Coaching and mentoring
- Customer relations
- Problem-solving
- Orientation and training
- Process improvement strategies
- Reporting and documenting
- Goal setting
- Policy administration
- Adaptability and flexibility
- Time management
- Business development
- Team collaboration
- Retail operations
- Staff development
- Workplace safety compliance
- Policy enforcement
- Multitasking and organization
- Strategic planning
- Conflict resolution
- Customer service and satisfaction
- Strategic thinking
- Team motivation techniques
- Verbal and written communication
- Decision-making
- Money handling
- Project management abilities
Timeline
Assistant Manager
QuikTrip
03.2022 - Current
Clerk
QuikTrip
03.2022 - Current
High School Diploma -
Lansing High School