Brittani Fire
Shawnee
Overview
9
9
years of professional experience
Work History
Shift Leader Manager
Scooters Coffee Shop
Lenexa, KS
10.2023 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Led shift operations by ensuring tasks were completed before store opening.
- Assisted baristas with beverage preparation, including coffee, tea, blended espresso drinks, and blended fruit drinks.
- Provided exceptional customer service by offering suggestions, answering questions, placing orders through the POS system.
Office Manager and Adoption Coordinator
Burge Bird Services
Grandview, MO
01.2018 - 03.2020
- Executed employee payroll utilizing QuickBooks.
- Handled financial transactions using QuickBooks efficiently.
- Managed scheduling for new and existing clients with Excel.
- Arranged and sorted client charts alphabetically by last name.
- Aided in animal husbandry alongside technicians.
- Guided clients in determining correct dosage and safe medication administration for parrots.
- Handled phone lines to address client questions and record details for veterinarian support.
- Advised clients about parrot food item selections based on the parrot’s dietary needs such as seed mix and/or pellet diet
- Set up engaging displays of pet foods and toys for lobby sales.
- Performed regular inventory checks to keep pet foods and toys in stock.
- Organized and priced second-hand cages and toys for the lobby sale.
- Kept the Burge Bird Rescue website up-to-date with necessary updates.
- Addressed adoption-related questions over phone and email.
- Provided guidance to potential adopters regarding the particular needs of parrots including diet, emotions, grooming, and healthcare.
- Managed appointment timings effectively to avoid conflicts between adoptions and client meetings.
- Coordinated intake appointments for parrots arriving at Burge Bird Rescue.
- Organized documentation of newly admitted parrots at Burge Bird Rescue.
- Supported Veterinary Technician during initial parrot assessments.
- Equipped parrot habitats with essentials including food, water, and stimulating toys.
Animal Caretaker [Parrots]
Burge Bird Services
Grandview, MO
01.2016 - 01.2018
- Specialized in managing a range of parrot species including African Grey, Amazon, and Macaw.
- Worked alongside coworkers to execute husbandry tasks in multiple sections.
- Oversaw organization and maintenance of laundry and dish items in veterinary clinic.
- Received training from veterinary technician and veterinarian on medical duties.
- Worked closely with the office head on various clerical responsibilities.
- Collaborated with team members to understand and address unique dietary requirements of boarding parrots.
- Provided guidance to staff about feeding protocols for parrots like African Grey, Conure, Amazon, and Macaw.
- Consistently maintained tidy and organized parrot enclosures in the Sanctuary area.
Education
Bachelors - Cyber Security
Southern New Hampshire University
New Hampshire, OHAssociates Degree - Criminal Justice
Washburn University
Topeka, Kansas05.2013
High School Diploma -
Free State High School
Lawrence, KS05.2008
Skills
- QuickBooks
- Microsoft Office
- MS Word
- MS Excel
- Team worker
- Detail Oriented
- Quick Learner
- Multitasking
- Ability to handle pressure
- Work independently
Timeline
Shift Leader Manager
Scooters Coffee Shop
10.2023 - Current
Office Manager and Adoption Coordinator
Burge Bird Services
01.2018 - 03.2020
Animal Caretaker [Parrots]
Burge Bird Services
01.2016 - 01.2018
Associates Degree - Criminal Justice
Washburn University
High School Diploma -
Free State High School
Bachelors - Cyber Security
Southern New Hampshire University