Brittani Hunt
Jacksonville,FL
Summary
Organized Sr. Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering nearly 3 years of experience providing quality administrative support to clients.
Overview
8
8
years of professional experience
Work History
Senior Virtual Assistant/Mentor/Call Grader/Shadow
PATLive
03.2021 - Current
- At times, answered an average of 250 calls per day
- Completed business correspondence, transcription, and data entry.
- Answered and screened calls to provide information, schedule appointments, and take detailed messages.
- Handled caller inquiries and concerns courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Wrote professional memos and emails to copy and support business objectives and growth
- Scheduled and confirms appointments and meetings.
- Used strong communication skills to follow call-handling instructions.
- Collaborated with Training on Shadowing and Mentor teams to effectively assist new agents in learning their roles as VRs and VAs.
- Actively responded to other agents' procedure, protocol, and standards questions.
- Graded agent interactions to uphold and ensure quality of calls.
Virtual Receptionist
PATLive
01.2021 - 03.2021
- Answered an average of 350 calls a day
- Conferred with customers by telephone to provide information.
- Completed business correspondence, transcription, and data entry.
- Maintained grammar standards
- Worked with Training team to help train new VRs
Barista Trainer
Starbucks
07.2019 - 11.2020
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Cultivated the ability to recall customers' names and address each by name.
- Memorized recipes for all specialty coffee beverages and seasonal offerings.
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong customer service skills and problem-solving abilities to resolve customer problems.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Cashier Team Lead
Winn-Dixie Supermarkets
11.2018 - 07.2019
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Lead Sales Associate/Store Trainer
Something Silver
05.2015 - 12.2017
- Received highest individual sales amount in company history in May 2017.
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Performed inventory control procedures to manage stock.
- Greeted customers and provided product advice to increase sales.
- Participated in store meetings and product training sessions to understand and sell items.
- Monitored sales team performance and provided constructive feedback.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Built relationships with customers and community to promote long term business growth.
Education
No Degree - Exceptional Education
Florida State College At Jacksonville
Jacksonville, FLAssociate of Arts - Exceptional Education
St. Petersburg College
Clearwater, FLNo Degree - Phlebotomy
North Florida Medical Institute
Jacksonville, FL07.2020
Skills
- Time management
- Multitasking
- Computer skills, including accurate and fast keyboarding
- Problem-solving and analytical skills
- Training
- Conflict resolution
- Exceptional verbal and written communication skills
- Task Prioritization
- Providing Feedback
- Teamwork and collaboration
- Engaging personality
- Company Standards
Accomplishments
- Collaborated with Training in the development of the Shadowing Team.
Timeline
Senior Virtual Assistant/Mentor/Call Grader/Shadow
PATLive
03.2021 - Current
Virtual Receptionist
PATLive
01.2021 - 03.2021
Barista Trainer
Starbucks
07.2019 - 11.2020
Cashier Team Lead
Winn-Dixie Supermarkets
11.2018 - 07.2019
Lead Sales Associate/Store Trainer
Something Silver
05.2015 - 12.2017
No Degree - Exceptional Education
Florida State College At Jacksonville
Associate of Arts - Exceptional Education
St. Petersburg College
No Degree - Phlebotomy
North Florida Medical Institute
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