Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jennifer Fitzgerald

Muskegon,MI

Summary

Collaborative professional with a passion for continuous learning and innovation. Skilled in optimizing times and service quality by understanding typical customer needs, behaviors, and preferences. Well-versed in recordkeeping requirements, performance strategies, call control education for agents, problem-solving, and delivering high-impact solutions in fast-paced environments.

Strategic Recruiter known for high productivity and efficiently completing tasks. Excel in candidate sourcing, interview technique development, and relationship building. Strong in communication, negotiation, and organizational skills which are leveraged to excel in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Virtual Sales Account Manager/Call Center Manager

All For Kidz
, FL
02.2022 - Current
  • Maintained accurate records of all sales activities in the CRM system.
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Produced thorough, accurate and timely reports of project activities.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Recruiter

RevenueHire
Remote
05.2019 - 06.2022
  • Entered daily data in computer systems and documented office activities.
  • Communicated with management to provide feedback on the value and productiveness of the appointment setting process.
  • Used the provided call list to sort, organize, and prioritize before making outbound calls to potential customers.
  • Set appointments with salespeople and potential customers.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Screened potential customers to determine interest and requirements for products and services of the company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Cold calling for business development.

Recruiter/Onboarding Specialist

Sales Expert Recruiting
Remote
10.2012 - 05.2019
  • Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes.
  • Experience with Boolean searches and other social media sites. Indeed, and LinkedIn recruiter.
  • CRM knowledge (Bitrix24, Bullhorn, JazzHR)
  • Experience with Slack, GoToMeeting, Zoom, Google Hangouts, and Microsoft Word and Excel.
  • Lead high-volume, full life-cycle recruitment across multiple states.
  • Consistently met or exceeded KPIs for interviews and onboarding numbers.
  • Post all job ads on CareerBuilder, Indeed, LinkedIn, ZipRecruiter, Craigslist, AngelList, and other job boards.
  • Experience with Agency and Internal recruiting.
  • Conducted reference checks, background screening, and other pre-employment checks to verify information on the resume.
  • Had a wide range of clients, all from different industries.

Appointment Setter/Customer Service Representative Team Lead

Duo Solutions
Grand Rapids, MI
03.2007 - 10.2012
  • Handled complaints and questions, and redirected calls to other team members.
  • Answered phone calls and answered questions from potential customers.
  • Acted as the first point of contact and set appointments for prospective clients.
  • Scheduled and confirmed appointments and meetings for the senior management team.
  • Scheduled follow-up calls with potential customers to gain interest in scheduling appointments.
  • Received inbound calls and initiated outbound daily calls to introduce customers to products and services offered.
  • Followed up with customers after scheduled appointments were completed.
  • Tracked call metrics such as number of calls made, duration of calls.

Education

High School Diploma -

Timpson Road Academy
Lowell, MI

Skills

  • Time Management
  • Cold Calling
  • Strategic Sourcing
  • Candidate Pipeline Development
  • Team Collaboration
  • CRM proficiency
  • Client acquisition
  • Startup Recruitment
  • Administrative Support
  • Excellent Communication
  • Lead Generation
  • New Business Development
  • Account Management
  • Customer Service
  • New Hire Onboarding

Timeline

Virtual Sales Account Manager/Call Center Manager

All For Kidz
02.2022 - Current

Recruiter

RevenueHire
05.2019 - 06.2022

Recruiter/Onboarding Specialist

Sales Expert Recruiting
10.2012 - 05.2019

Appointment Setter/Customer Service Representative Team Lead

Duo Solutions
03.2007 - 10.2012

High School Diploma -

Timpson Road Academy

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Jennifer Fitzgerald