Brittani McDonald
Muse,PA
Summary
Service-focused professional and friendly. Team player. Cash handling experience, Customer service experienced. Energetic and reliable. Well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers. Reliable and friendly, adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences. Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Overview
21
21
years of professional experience
Work History
Manager, Presser, and Front Counter
Martinizing Dry Cleaners
01.2021 - Current
- Company Overview: Canonsburg, PA, Phone: 724-745-9289
- Billing, administrative work, and Payroll system
- Worked with cash registers, assisted customers with problems, and answered their questions, made sure all orders were together and correct, and answered phone calls, assisted customers when they were dropping off and picking orders up
- Pressed Shirts on the shirt press, ironed them, and put them with their orders
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.`
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Presser and Front Counter
McMurray Dry Cleaners
05.2007 - 01.2020
- Company Overview: Canonsburg, PA, Phone: 724-745-9289
- Worked with cash registers, assisted customers with problems, and answered their questions, made sure all orders were together and correct, answered phone calls, assisted customers when they were dropping off and picking orders up
- Pressed Shirts on the shirt press, ironed them, and put them with their orders
- Organized paper work from drop off and pick up customers, also helped with billing for charge customers
- Canonsburg, PA, Phone: 724-745-9289
Muse Vol. Fire Dept.
Cecil Township Volunteer Fire Company #2
10.2003 - 08.2017
- Enhanced fire safety awareness by conducting comprehensive inspections and identifying potential hazards in various buildings.
- Responded to fire, rescue and medical emergencies, engaged in fire suppression and administered medical assistance.
- Participated in multi-agency drills simulating large-scale disasters that tested inter-agency coordination and response capabilities, identifying areas for improvement.
- Fostered relationships with public to support community and promote fire department engagement.
- Collaborated with local government agencies to develop and implement effective fire prevention programs, resulting in reduced incidents of fires.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Checked fire suppression equipment regularly and oversaw upkeep.
- Compiled and maintained log books, run reports and training records.
- Developed strong relationships with community leaders, fostering trust and collaboration for public safety initiatives.
- Promoted fire safety awareness within the community by organizing and participating in public outreach events, such as open houses and safety presentations.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
Education
High School Diploma -
Canon-McMillan Senior High School
Canonsburg, PA01.2008
Protective Services -
Western Area Career and Technology Center
Canonsburg, PA01.2008
Skills
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Customer relationship management (CRM)
- Shift scheduling
- Conflict resolution
- Inventory management
- Recruiting and interviewing
- Computer skills
- Adaptability and flexibility
Timeline
Manager, Presser, and Front Counter
Martinizing Dry Cleaners
01.2021 - Current
Presser and Front Counter
McMurray Dry Cleaners
05.2007 - 01.2020
Muse Vol. Fire Dept.
Cecil Township Volunteer Fire Company #2
10.2003 - 08.2017
Protective Services -
Western Area Career and Technology Center
High School Diploma -
Canon-McMillan Senior High School
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