Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Brittani Mcduffy

Summary

Experienced security professional with a strong track record in safeguarding personnel and property. Demonstrated ability to remain calm and efficient in high-pressure situations. Highly valued for teamwork skills and adaptability, ensuring consistent and reliable performance. Proficient in threat assessment, crisis management, and effective communication. Skilled in patrolling and monitoring premises to proactively prevent and detect signs of intrusion. Known for sound judgments when responding to emergencies and managing security protocols. Consistently maintains detailed incident reports and fosters a safe environment. Safety-conscious member of the security team with excellent communication skills and keen attention to detail. Physically dexterous, utilizes advanced security cameras to effectively monitor premises. Proven ability to handle conflicts professionally and efficiently resolve them.

Overview

8
8
years of professional experience

Work History

Service Center Representative

TTEC/ Covered CA
10.2023 - 01.2025
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Supported new hires in adapting quickly to their roles through mentorship, guidance, and sharing of best practices.
  • Exceeded departmental standards for average handle time while maintaining high levels of quality assurance ratings consistently throughout tenure at the service center.

Security Guard

Allied Universal Security Services
01.2022 - 03.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Event Security Guard

Diligent Security Services
04.2020 - 01.2021
  • Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
  • Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
  • Permitted entry with escort for approved persons into secure locations.
  • Completed full building and grounds patrols to spot and investigate concerns.

Direct Support Professional

ResCare Inc.
08.2018 - 10.2019
  • As a direct support professional my job duties were to clean, care for clients such as
  • Cooking, bathing, dressing, feeding, administering meds, etc..

Fallas
03.2018 - 08.2018
  • Company Overview: clothing store
  • Clean store, keep organized clothing racks , hang clothes etc....
  • Clothing store

Amazon Fulfillment Associates
03.2018 - 06.2018
  • Company Overview: Amazon Fulfillment Associate
  • Store away product as well as pack products
  • Etc.....
  • Amazon Fulfillment Associate

Care Provider

In Home Support Services (IHSS)
12.2017 - 04.2018
  • My job duties were to clean, care for clients such as
  • Cooking, bathing, dressing, feeding, administering meds, etc..

Toys R Us
10.2017 - 01.2018
  • Pack products

Warehouse Worker

PENTEL OF AMERICA
04.2017 - 09.2017
  • Picker

Education

High school -

EducationOpportunity for leaning
Santa Clarita, CA
10.2010

Skills

  • Direct Support
  • Workload prioritization
  • Security camera monitoring
  • Public safety
  • First aid and safety
  • Patrolling
  • Behavior redirection
  • Bag searches
  • Punctuality
  • Social interaction
  • Security protocols
  • Warehouse safety

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Service Center Representative

TTEC/ Covered CA
10.2023 - 01.2025

Security Guard

Allied Universal Security Services
01.2022 - 03.2023

Event Security Guard

Diligent Security Services
04.2020 - 01.2021

Direct Support Professional

ResCare Inc.
08.2018 - 10.2019

Fallas
03.2018 - 08.2018

Amazon Fulfillment Associates
03.2018 - 06.2018

Care Provider

In Home Support Services (IHSS)
12.2017 - 04.2018

Toys R Us
10.2017 - 01.2018

Warehouse Worker

PENTEL OF AMERICA
04.2017 - 09.2017

High school -

EducationOpportunity for leaning
Brittani Mcduffy