Stacie Helmstadter
Lincoln,NE
Summary
Polite and professional customer service rep/data entry clerk. successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Call Center Representative
Communication Solutions, LLC
01.2021 - 05.2024
- Took inbound calls for people who want internet also worked on spectrum side doing outbound calls
- Processed payments for spectrum bills
- Sent correspondences to spectrum customers
- Matched invoices to customer payments.
Data Entry Clerk/Customer Service Representative
Nebraska Department of Health and Human Services
04.2013 - 12.2020
- Putting in amounts of funds that are received for child support payments
- Collected payments for child support via phone pay
- Sent out emails to all child support payees for their monthly statements via Microsoft office
- Did collection payments with the payees that where behind and needed payment plans to get caught up
- Took incoming calls to apply for benefits as for Medicaid
- Answered any questions that applicant's had for Medicaid
- Transferred calls to the appropriate parties
- General office duties as needed
- Opening and distributing mail.
Assistant Supervisor
Sandee place childcare
05.2001 - 03.2013
- Took care of the children
- Took role as director when the director was gone
- Planning childhood activities and interacting with the children
- Trained new employees of their roles in the childcare field
- Performed weekly reports.
Education
Skills
- Typing
- Data-Entry
- Word
- Data Entry Operator
- Customer Service
- Excel
- Direct Support
- Developmental Disabilities Experience
- Residential Cleaning
- Caregiving
- Childcare
- Payment Processing
Certification
First Aid Certification
Timeline
Call Center Representative
Communication Solutions, LLC
01.2021 - 05.2024
Data Entry Clerk/Customer Service Representative
Nebraska Department of Health and Human Services
04.2013 - 12.2020
Assistant Supervisor
Sandee place childcare
05.2001 - 03.2013
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