Devina Smith
Albuquerque,NM
Summary
Dependable worker recognized for consistency in productivity and attendance while exhibiting a positive attitude in challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques which improves business and team efforts. A highly resourceful and flexible worker also helpful toward others. Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Fidelity investments
04.2022 - Current
- My job position is to handle 401k movement
- In this position, I handle a very large amount of money, transferring in and out of the account, servicing, the participants with any needs online or on the phone with transferring fund out of the 401k plans
- I am also dual skilled with health and wellness.
Call Center Representative
BCforward
01.2021 - Current
- This job my client is New Mexico human service and I let non Custodial parents or custodial parents their child support balances and set up court dates for hearing
- I also send messages to case worker call the members for update on cases
- Informed member what is missing in their cases
Warehouse Worker
Kevo thermal
10.2020 - 12.2020
- In this position I Packaged panels , move panels , label panels
- Help others with taping and preparing the panels to be shipped out to the clients .
Client Engagement Specialist
TriCore Reference Laboratories
09.2020 - 10.2020
- Provide personal lab results to other providers and update the patient information in the medical files
- This position was only a temp hire
Alorica Customer Service Representative
Alorica
05.2019 - 09.2020
- This position i was a bank teller for usaa bank i handled all loan cases either approving or denying customers .
Customer Service Rep
Concentrix
09.2018 - 05.2019
- I make sure my members are satisfied at the end of the day
- I investigate to get things resolved
- I email with vendors back and forth so that the members are satisfied.
Cashier
McDonald's
04.2016 - 09.2017
- I was responsible for making sure customers get their food on time
- Working in a clean environment for the customers
- Having a clean work station .
Education
Bachelors - Cyber Security
Central New Mexico Community College
Albuquerque, NMSkills
- Customer Service
- Customer Care
- Call Center
- Customer Support
- CSR
- Communications (6 years)
- Leadership Skills (6 years)
- Computer Operation
- Cash Handling
- Live Chat
- Typing
- Technical Support
- Packaging
- Troubleshooting
- Desktop Support
- Cold Calling
- Help Desk
- Network Support
- Remote Access Software
- VPN
- Microsoft Windows
- Senior Care
- Home Care
- Guest Services
- Night Audit
Problem-solving skills
Resolving issues
Call Control
Call Center Operations
Data Entry
Educationdetails
Del Norte High School - Albuquerque, NM
Personal Information
Willing To Relocate: Anywhere
Timeline
Call Center Representative
Fidelity investments
04.2022 - Current
Call Center Representative
BCforward
01.2021 - Current
Warehouse Worker
Kevo thermal
10.2020 - 12.2020
Client Engagement Specialist
TriCore Reference Laboratories
09.2020 - 10.2020
Alorica Customer Service Representative
Alorica
05.2019 - 09.2020
Customer Service Rep
Concentrix
09.2018 - 05.2019
Cashier
McDonald's
04.2016 - 09.2017
Bachelors - Cyber Security
Central New Mexico Community College
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