Brittani Norman

• Collaborate with business owner to achieve proper information on website
• Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
• Improved search result rankings with targeted SEO strategy.
• Researched industry trends and customer preferences to inform copywriting efforts.

• Create effective action plans for reward programs, store sales and product knowledge
• Elevate client experience and cater to their individual needs if problems arise
• Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
• Communicate sales objectives to the team on a daily/weekly/monthly basis
• Increased customer engagement to drive interest and boost sales opportunities.

• As Content Creator:

- Completed thorough research into assigned and chosen topics.

- Developed content for variety of topics, ranging from technical to lifestyle.

- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.

• As Contributing Editor:

- Assist EIC in editing articles, checking in with content creators, and help promote our community on social media.

• As Community Ambassador:

- Choose new places to create communities based on potential connections.

- Recruit new writers to make up this community.

- Act as editor-in-chief until a prospective editor joined the team.

- Work with corporate office via Skype, email and phone call to keep directors up to date with progress.

• Order and payment process via wed-based interface
• Manufacture and package products
• Completed data entry tasks.
• Sorted documents and maintained organized filing process.
• Created simple to moderately complex reports using variety of business tools.

• Provided quality clerical support through data entry, document management, email correspondence.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Completed clerical tasks such as filing, copying, and distributing mail.