Brittani Pierce
Abilene,TX
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
21
21
years of professional experience
Work History
SpEd Paraprofessional
Abilene Independent School District
Abilene, TX
10.2023 - Current
- Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Contributed to a safe school environment by supervising students during transitions, lunch periods, and extracurricular activities.
- Assisted in planning engaging educational activities, increasing student motivation and participation during lessons.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
- Aided students in developing self-advocacy skills, empowering them to take ownership of their learning experiences.
- Reported on student progress, behavior, and social skills to parents.
- Enhanced student understanding by providing individualized support and accommodations for diverse learning needs.
- Participated in team meetings to review student progress and collaboratively plan for future instructional decisions.
- Participated in professional development opportunities to stay current on best practices within the field of special education.
- Promoted a positive classroom culture by modeling appropriate behavior and establishing clear expectations for conduct.
- Coordinated with general education teachers, contributing valuable insights about students'' strengths and challenges within the inclusion setting.
- Facilitated small group instruction to reinforce concepts and skills taught during whole-class lessons.
- Ensured compliance with federal laws and regulations governing special education services through diligent documentation practices.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Maintained accurate records of student progress, collaborating with educators to adjust instructional approaches as needed.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Maintained positive attitude and affirmatively communicated with each student.
- Oversaw class of students in absence of instructor.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Alerted instructor to student behavior or issues requiring intervention.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Interacted physically and verbally with students throughout each day.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
HOUSE KEEPER
Brittani's House Keeping
Abilene, TX
01.2014 - Current
- Greeted clients delivering friendly service in interactions
- Accurately documented all daily activities into the logbook for reference purposes
- Washed tub and shower basins and cleaned shower curtains
- Proficiently managed time to complete assigned tasks within allocated deadlines
- Utilized excellent customer service skills when interacting with guests during work hours
- Prioritized work tasks and remained flexible to workload changes
- Sanitized tables and countertops with cleaning solutions
- Displayed strong organizational skills while managing housekeeping supplies inventory
- Exhibited expertise in dusting surfaces, polishing furniture, changing linens, and laundering items
- Demonstrated ability to clean and organize multiple rooms efficiently and effectively
- Washed dirty linens and remade beds with clean sheets
- Cultivated positive relationships with customers by ensuring that their needs were met
- Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment
- Customized cleaning services for clients by making changes when necessary
- Respected guest property and privacy by changing cleaning schedules and returning misplaced items
- Adaptable to new work environments and quickly learned new processes and procedures
- Managed the daily operations related to customer service, inventory and payments
- Maintained a high standard of customer service through quality assurance checks
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Developed strong relationships with clients by providing exceptional customer service.
SALES ASSOCIATE
Christi's
Cleburne, TX
01.2004 - 06.2011
- Cleaned the store Organized products
- Handled new incoming merchandise
- Worked with customers, helping them find products
- Worked cash register Counted inventory
- Worked with employees to make sure there was a happy work environment
- Traveled with merchandise to setup at events
- Worked solo events, traveling, setting up inventory, customer service and worked cash register.
Education
HIGH SCHOOL DIPLOMA -
Cleburne High School
Cleburne, TX05.2009
Skills
- Dish Preparation
- Folding Clean Laundry
- Interior and Exterior Cleaning
- Hospitality Management
- Natural Cleaning Products
- Ordering Cleaning Supplies
- Closet Detailing
- Vacuuming and Sweeping
- Polishing Surfaces
- Mopping and Buffing Floors
- Dusting Furniture
- Light Fixtures and Ceiling Fans
- Cleaning Bathrooms
- Decision-Making Skills
- Kitchen Sanitizing
- Quality Assurance
- Exceptional Communicator
- Exceptional Time Management
- Interior Window Washing
- Surface Sanitizing
- Commercial and Residential Cleaning
- Bed Making
- Excellent Written and Oral Communication
- Budget Controls
- Special Requests
- Customer Inquiry and Response
- Washing and Drying
- Electronic Communication
- Window Blind Dusting
- Wall and Ceiling Cleaning
- Towel Folding
- Stain Removal
- Special and Routine Cleaning
- Kitchen Cleaning and Dishwashing
- Housekeeping Dusting
References
- Amy Malone, Client, (817) 487-5242, Amy_r5646@hotmail.com
- Jennifer Tarango, Client, (325) 280-4072, leahtara0701@gmail.com
- Stephanie Garrison, Client, 325201095, Slgarrison77@gmail.com
- Holly Soben, Client, (325) 370-7111, whsoben@yahoo.com
Timeline
SpEd Paraprofessional
Abilene Independent School District
10.2023 - Current
HOUSE KEEPER
Brittani's House Keeping
01.2014 - Current
SALES ASSOCIATE
Christi's
01.2004 - 06.2011
HIGH SCHOOL DIPLOMA -
Cleburne High School