Brittani Raven
Fort Worth,TX
Summary
Compassionate and detail-oriented professional with a background in attendant care and customer service. Skilled in problem resolution, safety awareness, and maintaining adherence to care plans. Ready to leverage expertise to improve client well-being and satisfaction.
Overview
11
11
years of professional experience
Work History
Personal Care Attendant
Girling Home Health
Dallas, TX
11.2024 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications according to care plans, maintaining adherence and accuracy.
- Monitored clients' health status, reporting changes to nursing staff promptly.
- Provided emotional support and companionship, enhancing clients' quality of life.
- Maintained cleanliness and organization of client living spaces to promote safety and well-being.
Customer Service Representative
MRO Corporation
Hurst, TX
06.2020 - 05.2024
- Resolved customer inquiries through phone and email, enhancing overall satisfaction rates.
- Processed order requests efficiently, ensuring timely fulfillment and accuracy in transactions.
- Developed and maintained comprehensive knowledge base for common customer queries and solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
EVO Payments International
Addison, TX
04.2015 - 03.2020
- Analyzed trends in customer interactions to identify areas for process enhancements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Streamlined ticketing processes, reducing response times and improving service delivery efficiency.
Education
High School Diploma -
Newman Smith
Carrollton, TX04-2007
Skills
- Special needs care
- Care plan management
- Nutrition
- Disability support
- At-home care instruction
- Patient mobility assistance
- Patient care and companionship
- Basic housekeeping
- Relationship building
- Heavy lifting
- Safety awareness
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Product knowledge
- Documentation
- Microsoft PowerPoint
- Product sales
Languages
English
Native or Bilingual
Timeline
Personal Care Attendant
Girling Home Health
11.2024 - Current
Customer Service Representative
MRO Corporation
06.2020 - 05.2024
Customer Service Representative
EVO Payments International
04.2015 - 03.2020
High School Diploma -
Newman Smith