Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Software
Quote
Timeline
Open To Work
Hi, I’m

Brittani Smith

Danville,OH
Brittani Smith

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Operations SpecialistAdministrative AssistantMarketing AssociateTrainer

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Danville, OH, US
Open to relocation: No

Salary Range

$45000/yr - $200000/yr

Important To Me

Work-life balanceHealthcare benefitsPaid time offCompany Culture

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

20
years of professional experience

Work History

Danville, East Knox and Fredericktown Schools
Knox County

Substitute Teacher, K-12
04.2026 - Current

Job overview

  • Deliver engaging lessons to diverse K-12 student populations, adapting materials for various learning styles.
  • Manage classroom behavior effectively, fostering a positive and productive learning environment.
  • Maintain accurate records of student performance and attendance, ensuring compliance with school policies.
  • Provide individualized support to students, addressing unique educational needs and promoting academic growth.
  • Develop strong relationships with students, parents, and staff to facilitate open communication and support student success.

PNC Bank
Mount Vernon, OH

Branch Banker SR, Assistant Branch Manager
04.2018 - 04.2026

Job overview

  • Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
  • Advised clients on tailored personal banking strategies to optimize lending and savings opportunities.
  • Cultivated strong customer relationships to enhance client satisfaction and retention.
  • Collaborated with cross-functional teams to streamline processes and enhance overall performance.
  • Increased loan and investment portfolio with diligent assessment of borrower needs and risk analysis.
  • Led team initiatives to enhance client satisfaction scores through targeted service improvements.
  • Exceeded performance goals regularly by monitoring progress towards sales targets and implementing strategies to maximize branch revenue generation.
  • Engaged in collaborative testing efforts for new branch console to ensure operational efficiency.
  • Partnered with loss prevention to assess and improve risk management protocols.
  • Managed complex client issues, ensuring timely and effective resolutions.
  • Facilitated coaching and mentoring for new and underperforming employees on client conversation best practices and effective calendar and pipeline management.
  • Evaluated and guided employee performance to foster professional development and improve customer service outcomes.
  • Oversaw risk management processes to mitigate potential threats and enhance operational stability.
  • Performed notary services, verifying signatures and administering oaths for various legal documents.
  • Facilitated accurate and compliant processing of customer transactions to uphold operational integrity.
  • Streamlined account opening processes, improving efficiency and reducing wait times for customers.
  • Analyzed branch performance metrics to identify areas for operational enhancement and training needs.
  • Championed customer retention efforts, addressing concerns promptly and effectively resolving issues.
  • Reduced teller error rates through thorough training programs focused on accuracy when handling cash transactions.
  • Directed cash variance resolution efforts and guided struggling branches to enhance operational performance across the region.

Chase Bank
Columbus, OH

Branch Operations Specialist II
05.2017 - 03.2018

Job overview

  • Implemented efficient workflows and standardized procedures to enhance branch operational efficiency.
  • Delivered comprehensive training to new employees to ensure adherence to organizational standards and regulatory compliance.
  • Analyzed operational data to identify trends, driving improvements in process accuracy and consistency.
  • Led initiatives for risk management, ensuring compliance with regulatory requirements and internal controls.
  • Implemented strategic risk management initiatives aimed at minimizing potential operational losses.
  • Developed strong working relationships with colleagues and partners.
  • Analyzed legal and business documents for compliance and precision, identifying potential discrepancies and ensuring adherence to regulations.

Verizon Wireless
Dublin, OH

Sales Representative, Inventory Specialist, Continuity Marketing Operations, Chat Representative
06.2006 - 11.2016

Job overview

  • Developed and maintained strong customer relationships to drive sales and enhance loyalty.
  • Conducted product demonstrations to educate customers on features and benefits of services.
  • Collaborated with team members to achieve monthly sales targets and improve overall performance.
  • Trained new hires on sales techniques, customer service standards, and operational procedures.
  • Implemented inventory management practices to ensure optimal stock levels and product availability.
  • Resolved customer issues promptly, enhancing satisfaction and fostering long-term relationships.
  • Utilized CRM software to track sales activities, manage leads, and report on performance metrics.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Diagnosed and addressed phone and service issues, ensuring timely resolution and user satisfaction.
  • Participated in formation of pioneering online chat and email support team, improving communication channels with clients.

Education

Florida Institute of Technology
Melbourne, FL

MBA from Business Management, Marketing

University Overview

Mount Union College
Alliance, OH

Bachelor of Arts from Political Science, History, Legal Studies

University Overview

Skills

  • Results-focused
  • Adaptable
  • Verbal and written communication
  • Attention to detail
  • Decision-making
  • Multitasking
  • Problem-solving
  • Documentation and reporting
  • Client relationship building and management
  • Process development and management
  • Operations, audit and team management
  • Microsoft Office Suite and Outlook
  • Notary Services
  • KPI management
  • Coaching team mentoring
  • Call center inbound and outbound calls,
  • Escalation resolution
  • Inventory management
  • Audit compliance
  • Risk management,
  • Legal document review
  • Classroom management
  • Student engagement
  • Group and individual instruction
  • Student needs assessments

Accomplishments

Accomplishments
  • Market All-Star 2026
  • Voice of the Field Team 2025
  • New Branch Console Testing Team
  • Region Mentor
  • Region New Hire Onboarding
  • Top Region Banker 2024
  • Top Dawg (regional branch performance award) winner twice 2024
  • Exceeds Expectations Performance Rating last 8 years
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office

Outlook

Google Docs

Teams

Adobe

Quote

Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind.
Henry James

Timeline

Substitute Teacher, K-12
Danville, East Knox and Fredericktown Schools
04.2026 - Current
Branch Banker SR, Assistant Branch Manager
PNC Bank
04.2018 - 04.2026
Branch Operations Specialist II
Chase Bank
05.2017 - 03.2018
Sales Representative, Inventory Specialist, Continuity Marketing Operations, Chat Representative
Verizon Wireless
06.2006 - 11.2016
Florida Institute of Technology
MBA from Business Management, Marketing
Mount Union College
Bachelor of Arts from Political Science, History, Legal Studies

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