Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brittani Stewart

Spring,Texas

Summary

Dedicated and versatile professional with a proven track record of success in administrative and customer support. Highly adept at streamlining operations, providing exceptional customer service, and leveraging technical expertise to resolve complex issues efficiently. Recognized for strong problem-solving abilities, a proactive approach to preventing issues, and a commitment to ongoing learning and professional development. Accomplished communicator with a keen eye for detail, and a focus on delivering results that align with organizational objectives.

Detail-oriented Health Insurance Specialist skilled in claims processing, compliance review, and customer service. Committed to enhancing client satisfaction and operational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Health Insurance Specialist

Resultscx
Spring, Texas
10.2024 - 08.2025
  • Processed health insurance claims with accuracy and attention to detail.
  • Reviewed policy documents for compliance and eligibility verification.
  • Assisted clients with inquiries regarding coverage options and benefits.

Administrative Assistant

G.E.T Service Company
Houston, TX
01.2018 - 07.2023
  • Streamlined communication by efficiently coordinating meetings and managing the calendar for an executive team.
  • Increased office efficiency by implementing a new filing system, reducing retrieval time by 30%.
  • Received Employee of the Month award twice in recognition of outstanding performance and dedication to organizational goals.
  • Provided exceptional customer service by greeting visitors, answering phones, and directing inquiries.
  • Demonstrated proficiency in Microsoft Office Suite, with a typing speed of 50 words per minute, ensuring timely completion of tasks.

Technical Support Advisor

Apple
Remote
01.2015 - 12.2017
  • Provided exceptional technical support to Apple customers via phone, chat, and email, resolving issues promptly and efficiently.
  • Utilizing advanced diagnostic tools and techniques, demonstrated proficiency in troubleshooting a range of Apple hardware and software products, such as MacBooks, iPhones, iPads, and macOS/iOS systems, achieving a 90% first-call resolution rate.
  • Demonstrated strong problem-solving skills by identifying root causes of recurring issues and implementing proactive solutions to prevent future occurrences.
  • Stayed up-to-date with Apple product updates and technical knowledge through ongoing training sessions and self-study, ensuring proficiency in supporting the latest technologies.
  • Collaborated with cross-functional teams to escalate complex technical issues and provide timely resolutions to customers.

Health Benefits Specialist

Aon Hewitt
The Woodlands, TX
12.2013 - 12.2014
  • Utilized personal computer proficiency, including Windows NT, PeopleSoft, and Lotus Notes software, along with basic tools such as calculators, data entry software, and internet navigation, to access customer accounts and product information for feature exploration and problem resolution.
  • Reviewed accounts and provided answers to inquiries within the parameters of Aon Hewitt’s policies and procedures.
  • Created, maintained, and updated employee files in the database.

Education

Associate of Science -

Lonestar Community College
The Woodlands, TX
05.2026

Certificate of Completion - Healthcare

Sterile Processing Academy
Spring, TX
07-2025

High School Diploma -

Collinwood High School
Cleveland, OH
05.2001

Skills

  • Health insurance processing
  • Customer service
  • Data entry
  • Microsoft Office
  • Compliance review
  • Attention to detail
  • Problem solving
  • Technical troubleshooting
  • Insurance regulations
  • Claims processing
  • Healthcare
  • HIPAA compliance
  • Health insurance
  • Problem-solving
  • Multitasking Abilities

Certification

Certified Nurse Assistant, Med-Cert Training, 04/08

Languages

English
Professional

Timeline

Health Insurance Specialist

Resultscx
10.2024 - 08.2025

Administrative Assistant

G.E.T Service Company
01.2018 - 07.2023

Technical Support Advisor

Apple
01.2015 - 12.2017

Health Benefits Specialist

Aon Hewitt
12.2013 - 12.2014

Associate of Science -

Lonestar Community College

Certificate of Completion - Healthcare

Sterile Processing Academy

High School Diploma -

Collinwood High School

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