Brittani Strain
Grants Pass
Summary
Results-driven Assistant Manager with expertise in staff training, customer service, and operational management. Proven track record in enhancing team performance and resolving conflicts effectively.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Victra Wireless
Auburn
02.2017 - Current
- Managed daily operations and staff scheduling for retail team.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new employees on customer service protocols and sales techniques.
- Trained new associates on sales techniques and store policies for consistency.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Developed relationships with regular customers to foster loyalty and repeat business.
- Assisted in inventory management and stock replenishment processes.
- Restocked shelves to maintain optimal inventory levels.
- Oversaw cash handling procedures and daily financial reconciliations.
- Maintained up-to-date knowledge of company products and services.
- Provided accurate information about products, prices and services.
- Answered incoming telephone calls to provide store, products and services information.
- Developed promotional displays that increased product visibility and attracted customer attention.
- Collaborated with upper management to implement sales initiatives that aligned with business goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews to identify improvement areas and enhance team development.
- Conducted performance evaluations and provided feedback to team members.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Calaveras High School
San Andreas, CA06-2006
Skills
- Sales operations
- Customer service
- Employee training
- Staff scheduling
- Inventory management
- Budget management
Timeline
Assistant Manager
Victra Wireless
02.2017 - Current
High School Diploma -
Calaveras High School