BRITTANI STRONG
Baytown,TX
Summary
Results-driven Operations Supervisor experienced in enhancing operational efficiency and supporting team success. Delivered high-quality customer service in fast-paced environments while overseeing compliance with safety procedures and maintaining organized workspaces. Supervised staff and coordinated workflow to boost productivity and ensure effective transaction processing.
Overview
23
23
years of professional experience
Work History
Team Member
Popeyes Chicken
08.2026 - Current
- - Delivered friendly and efficient customer service in fast-paced restaurant environment, enhancing customer satisfaction
- - Processed customer orders accurately and handled cash and card transactions, ensuring smooth payment operations
- - Work effectively with team members to ensure smooth daily operations
- - Prepare and package food according to company standards and safety procedures
- - Follow food safety, sanitation, and workplace safety guidelines
- - Maintained clean, organized, and sanitary work area, supporting overall health and safety standards
- - Stocked supplies on shelves to ensure availability for daily operations and completing other duties as needed
Site Supervisor
US1 Logistics Shorthaul
01.2019 - Current
- - Coordinated daily yard operations to streamline workflow
- - Supervised drivers and staff to maintain safety standards and enhance productivity
- - Oversee daily yard operations and workflow coordination
- - Managed logs, maintenance reports, and vendor communication to ensure operational efficiency
- - Manage logs, maintenance reports, and vendor communication
General Manager
Cove Country Store 1, 2 & Tri City Beach Grocery
Baytown, TX
01.2012 - 01.2022
- - Managed daily operations, scheduling, and staff performance to ensure seamless store function
- - Set pricing and product selection aligned with customer demand and market trends
- - Maintained high customer service and store standards to enhance customer satisfaction
- - Tracked inventory to maintain stock accuracy, stocking, and merchandising
Assistant Manager
Family Dollar
, AL
01.2006 - 01.2008
- - Resolved customer complaints to enhance satisfaction
- - Facilitated staff development through training sessions and mentorship
- - Monitored sales trends and organized store layout to optimize customer experience
Front End Supervisor
America's Thrift Store
, AL
01.2004 - 01.2006
- - Assisted customers with inquiries and issues effectively and supervised front-end staff
- - Facilitated training programs for new staff members and handled complex situations
- - Verified accurate pricing for merchandise in-store and display of merchandise
Education
Marketing Certificate of Completion -
Lee College
Baytown, TXEntrepreneurship Certificate of Completion -
Lee College
Baytown, TXSupervision Certificate of Completion -
Lee College
Baytown, TXBusiness Management Certificate of Completion -
Lee College
Baytown, TXSkills
- Transaction processing
- Cash management
- Food assembly
- Hygiene standards
- Inventory management
- Leadership experience
- Highly adaptable in fast-paced environments
- Time management
- Independent decision-making
- Detail-oriented accuracy
- Dependable work ethic
Timeline
Team Member
Popeyes Chicken
08.2026 - Current
Site Supervisor
US1 Logistics Shorthaul
01.2019 - Current
General Manager
Cove Country Store 1, 2 & Tri City Beach Grocery
01.2012 - 01.2022
Assistant Manager
Family Dollar
01.2006 - 01.2008
Front End Supervisor
America's Thrift Store
01.2004 - 01.2006
Marketing Certificate of Completion -
Lee College
Entrepreneurship Certificate of Completion -
Lee College
Supervision Certificate of Completion -
Lee College
Business Management Certificate of Completion -
Lee College