Brittanie Brough
Help Desk Specialist
Plano,TX
Summary
Motivated professional that provides keen attention to detail combined with intuitive knack for problem solving. Possesses extensive experience in communicating with and educating others and brings an unwavering dedication to being an asset to the team and to excel in all endeavors.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
Lead Educator
Allen ISD
Allen, TX
2019.08 - 2023.08
- Taught 100 Gifted and Talented students how to progress through problem-solving process through virtual, technology-based STEM curriculum.
- Received community recognition for utilizing problem-solving skills to take initiative in transforming district curriculum to be technologically accessible to 100% of students via virtual learning during pandemic.
- Leveraged analytical and research skills as curriculum editor to revise digitally-based district curriculum, enhancing curriculum over 2 years.
- Effectively collaborated with all stakeholders of school community to provide positive educational experiences to students.
- Utilized Google Sheets, Docs, Slides, and Drive to create content and analyze data to inform instruction.
Student and Substitute Educator
Frisco ISD
Frisco, TX
2018.08 - 2019.05
- Supported teachers by following provided plans to continue educating students across 3 grade levels.
- Developed strong communication and organizational skills through group collaboration.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new educational technology and software applications.
Education
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT 2023.02 - Current
Bachelor of Science - Psychology
The University of Texas
2014.01 - 2018.12
Skills
Analytical and Critical Thinking
Google Workspace
Documentation
Detail Oriented
Troubleshooting
Microsoft Office
Certification
CompTIA A+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“I believe Success is achieved by ordinary people with Extraordinary Determination.”
Zig Ziglar
Timeline
CompTIA Project +
2023-06
ITIL Foundation
2023-06
CompTIA A+
2023-05
Bachelor of Science - Software Engineering
Western Governors University
2023.02 - Current
Lead Educator
Allen ISD
2019.08 - 2023.08
Student and Substitute Educator
Frisco ISD
2018.08 - 2019.05
Bachelor of Science - Psychology
The University of Texas
2014.01 - 2018.12