Brittanie C. Miller
Ashuelot,USA
Summary
Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones.
Overview
26
26
years of professional experience
Work History
Bar & Cocktail Program Manager
A1 Pizza & Grill
Hinsdale, NH
10.2020 - Current
- Oversaw daily operations to enhance workflow efficiency and improve team productivity.
- Developed and implemented strategic initiatives to increase customer satisfaction and drive sales growth.
- Managed project timelines, ensuring alignment with organizational goals and stakeholder expectations.
- Led cross-functional teams in executing menu development projects, enhancing product offerings.
- Analyzed operational data to identify trends and inform decision-making for resource allocation.
- Mentored junior staff, promoting professional growth and adherence to quality standards.
- Facilitated training sessions focused on best practices in service delivery and food safety compliance.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operating Partner- General Manager
JOJO Coffeehouse Coffee Bar & Restaurant
Scottsdale, AZ
12.2018 - 12.2019
- Directed design and implementation of standard operating procedures to enhance operational efficiency.
- Assisted in monitoring expenses and tracking profit and loss statements. Supported contract negotiations and helped facilitate permitting processes.
- Directed project management initiatives to enhance executive collaboration and ensure strategic alignment.
- Assisted in reducing operating expenses by 60% within first 10 months. Supported maintenance of labor budget at 22%. Contributed to sales revenue growth of 15% or more month-over-month.
- Directed comprehensive supply chain operations and managed total inventory for all products to enhance cost efficiency.
- Established audit controls for all goods and financial transactions to ensure compliance with regulatory standards.
- Directed recruitment, interviewing, selection, and team management processes to align with seasonal business fluctuations.
Corporate Director of Operations
Hearthstone Restaurant Group
Mesa, AZ
06.2017 - 12.2018
- Developed and executed corporate budgets on a monthly, quarterly, and annual basis for a multi-venue operation.
- Served as primary administrative liaison for payroll, catering events, vendor relations, and human resources across multiple venues.
- Engineered and sustained optimal operating efficiencies for venues generating annual net revenues of 6 million dollars.
- Executed preparation and negotiation of all corporate employment contracts.
Corporate Regional General Manager
Hearthstone Restaurant Group
Mesa, AZ
12.2015 - 06.2017
- Enhanced P&L audit results by surpassing quarterly and annual sales projections.
- Ensured compliance with safety regulations established by OSHA, EPA, and state health department.
- Designed and executed comprehensive corporate training programs.
- Assisted in developing effective buying and procurement procedures across the company. Fostered positive vendor relationships to support procurement efforts. Facilitated negotiations for vendor contracts to secure favorable terms.
- Managed budgeting, creation, and deployment of employee schedules across the organization.
- Spearheaded research and implementation of companywide best practice efficiencies.
Assistant General Manager/ State Gaming Account Representative
Veterans of Foreign War
Winchester, NH
04.2009 - 06.2015
- Maintained state gaming inventories. Assisted in ordering lottery supplies and adhering to state legislation requirements.
- Oversaw lottery program operations, ensuring consistent weekly revenue generation of $15,000 to $20,000.
- Oversaw liquor inventory management, ensuring alignment with 15% cost of goods sold (COGS) target.
- Designed and executed monthly, quarterly, and annual fiscal accounting programs to enhance financial accuracy.
- Facilitated revenue tracking improvements through meticulous accounting and administrative bookkeeping support.
Food & Beverage Director
Hinsdale Greyhound Park & OTB
Hinsdale, NH
06.2000 - 12.2008
- Oversaw and executed logistics for two full-service restaurants, two concession stands, and three free-standing bars.
- Oversaw comprehensive scheduling for food and beverage department operations.
- Exceeded food and beverage sales targets while optimizing labor efficiency.
- Oversaw management of liquor and food inventories and processes.
- Assisted in developing policies and procedures for training on financial responsibilities. Supported budgetary planning and efficient reporting processes. Monitored player account knowledge and tracked sales and revenue. Aided in utilizing new business data for purchasing oversight.
- Spearheaded planning, organization, and execution of catering promotional and holiday events, managing over 350 reservations simultaneously.
Education
Bachelor of Science - Business Studies
Southern New Hampshire University
Manchester, NH08.2019
Associate of Science - Business Studies
Southern New Hampshire University
Manchester, NH10.2017
Skills
Utilized Microsoft Office Suite to enhance data analysis, reporting, and communication across multiple projects
Leveraged extensive business acumen to pinpoint market opportunities and shape strategic growth initiatives
Ensured operational processes adhered to high accuracy standards, enhancing reliability
Cultivated and sustained positive customer interactions to enhance business objectives
Evaluated financial performance and established controls to enhance profitability
Executed comprehensive analyses to ensure and improve statistical accuracy across reports
Delivered exceptional project outcomes by synchronizing objectives with stakeholder expectations and enhancing resource allocation
Evaluated and confirmed process adherence to established standards and specifications
Employed diverse analytical methodologies to systematically address and resolve issues
Articulated strategic goals and fostered interconnectivity of ideas and concepts
Utilized keen observational skills to assess environments and enhance overall outcomes
Ensured exceptional dependability and accuracy in executing responsibilities
Spearheaded design and execution of departmental and organizational goals to drive achievement of overall objectives
Demonstrated capacity to rapidly analyze and adapt to evolving circumstances with agility
Formulated targeted performance improvement goals emphasizing measurable outcomes and accountability
Pursued diverse opportunities for self-improvement and continuous learning within professional environments
Executed talent selection and development strategies to enhance growth among high-potential individuals
Championed initiatives to cultivate and maintain a culture of creativity within the organization
Cultivated a collaborative environment that fostered intellectual engagement and encouraged diverse idea exchange
Executed comprehensive analysis of workflows to identify and implement efficiency-enhancing adjustments
Analyzed market dynamics to forecast future trends and inform strategic planning
Demonstrated proactive engagement and collaboration to drive team success
Assisted in delivering accurate financial reports by supporting accounting functions Aided in enhancing financial record accuracy through effective reconciliation processes Contributed to improved operational efficiency by streamlining accounting workflows
Executed comprehensive financial analysis and delivered strategic insights to enhance business performance
Timeline
Bar & Cocktail Program Manager
A1 Pizza & Grill
10.2020 - Current
Operating Partner- General Manager
JOJO Coffeehouse Coffee Bar & Restaurant
12.2018 - 12.2019
Corporate Director of Operations
Hearthstone Restaurant Group
06.2017 - 12.2018
Corporate Regional General Manager
Hearthstone Restaurant Group
12.2015 - 06.2017
Assistant General Manager/ State Gaming Account Representative
Veterans of Foreign War
04.2009 - 06.2015
Food & Beverage Director
Hinsdale Greyhound Park & OTB
06.2000 - 12.2008
Bachelor of Science - Business Studies
Southern New Hampshire University
Associate of Science - Business Studies
Southern New Hampshire University