Brittanie Graham
Nashville,TN
Summary
Organized and dependable candidate knowledgeable in rehabilitation and caseload management with a focus in cultivating positive patient relationships. Personable and friendly individual with great work ethic and attention to detail.
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
Eventbrite
10.2019 - 04.2020
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Managed over 50 calls per day while utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Customer Service Personnel
American Society Of Composers, Authors, Publishers
08.2013 - 08.2019
- Participated in team meetings and training sessions to stay informed about licensure updates and CPI changes.
- Performed 40 outgoing calls per day to advocate for songwriters and protect their intellectual property by educating business owners on Federal Copyright Law
- Actively listened to customer complaints and offered solutions while maintaining a positive attitude
Education
Associate of Applied Science - Physical Therapist Assistant
South College
Nashville, TN09.2023
Bachelor of Arts - Music
Southern Illinois University Carbondale
Carbondale, IL05.2010
Skills
- Confidentiality Requirements
- Regulatory Compliance
- Billing Procedures
- Cultural Awareness
- Process Transactions
- Conflict Resolution Techniques
Clinical Experience
- Clinical experience includes Home Health, Skilled Nursing, and Outpatient focusing on patient safety and education during rehabilitation.
Timeline
Customer Experience Associate
Eventbrite
10.2019 - 04.2020
Customer Service Personnel
American Society Of Composers, Authors, Publishers
08.2013 - 08.2019
Associate of Applied Science - Physical Therapist Assistant
South College
Bachelor of Arts - Music
Southern Illinois University Carbondale
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