Brittanie Graham
Nashville,TN
Summary
Organized and dependable candidate knowledgeable in rehabilitation and caseload management with a focus in cultivating positive patient relationships. Personable and friendly individual with great work ethic and attention to detail.
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
Eventbrite
Nashville, TN
10.2019 - 04.2020
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Managed over 50 calls per day while utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Customer Service Personnel
American Society Of Composers, Authors, Publishers
Nashville, TN
08.2013 - 08.2019
- Participated in team meetings and training sessions to stay informed about licensure updates and CPI changes.
- Performed 40 outgoing calls per day to advocate for songwriters and protect their intellectual property by educating business owners on Federal Copyright Law
- Actively listened to customer complaints and offered solutions while maintaining a positive attitude
Education
Associate of Applied Science - Physical Therapist Assistant
South College
Nashville, TN09.2023
Bachelor of Arts - Music
Southern Illinois University Carbondale
Carbondale, IL05.2010
Skills
- Confidentiality Requirements
- Regulatory Compliance
- Billing Procedures
- Cultural Awareness
- Process Transactions
- Conflict Resolution Techniques
Clinical Experience
- Clinical experience includes Home Health, Skilled Nursing, and Outpatient focusing on patient safety and education during rehabilitation.
Timeline
Customer Experience Associate
Eventbrite
10.2019 - 04.2020
Customer Service Personnel
American Society Of Composers, Authors, Publishers
08.2013 - 08.2019
Associate of Applied Science - Physical Therapist Assistant
South College
Bachelor of Arts - Music
Southern Illinois University Carbondale