Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Mock

St. George,UT

Summary

Hardworking and passionate job seeker with strong organizational skills eager for the PCT position. Detail-oriented team player organized and dependable, excellent at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and meet team goals!

Overview

6
6
years of professional experience

Work History

Customer Experience Coordinator

Big Shots Golf
04.2023 - Current
  • Respond to high volume of incoming calls utilizing listening and communication skills to identify customer problems and needs.
  • Supervise front register operations and maintain exceptional levels of customer service in all interactions.

CNA

Seasons Health & Rehab
05.2017 - 12.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Education

High School Diploma -

Desert Hills High School
Saint George, UT
05.2014

Skills

  • Order and Refund Processing
  • Understanding Customer Needs
  • Compliance Requirements
  • Microsoft Office
  • Effective Working Relationships
  • Store Opening and Closing
  • Customer Care
  • Confidentiality Requirements
  • Store Organization
  • Team Goals
  • Escalated Call Handling
  • Complaint Response
  • Client Relationships
  • Calm and Professional Under Pressure

Timeline

Customer Experience Coordinator

Big Shots Golf
04.2023 - Current

CNA

Seasons Health & Rehab
05.2017 - 12.2017

High School Diploma -

Desert Hills High School

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Morgan Mock