Summary
Overview
Work History
Education
Skills
Timeline
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Brittanie Hostetter

Grantville,PA

Summary

Seasoned healthcare professional with a proven track record at Penn State Hershey Medical Center, excelling in patient care and team leadership. Expert in Cerner and Microsoft Office, demonstrating exceptional problem-solving abilities and a commitment to maintaining patient confidentiality. Achieved significant improvements in patient intake efficiency and satisfaction.

Overview

5
5
years of professional experience

Work History

Phlebotomist

Penn State Hershey Medical Center
Hershey, PA
10.2022 - 02.2023
  • Identified patients using proper procedures prior to specimen collection.
  • Prepared specimens for transport to external laboratories.
  • Monitored patients for adverse reactions and provided immediate care as needed.
  • Collected specimen samples and transported to laboratory for processing.
  • Documented patient information into electronic medical records system.
  • Reported any abnormal results or trends to supervisor or laboratory manager.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.

MOA II

Penn state eye center
Hershey, PA
01.2022 - 10.2022
  • Provided guidance to patients regarding their care plan or treatment options.
  • Maintained confidentiality of records relating to clients' treatment
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Processed referrals for specialist visits or diagnostic tests.
  • Scheduled appointments for patients via phone and in person.
  • Maintained a clean work environment by adhering to infection control protocols.
  • Answered telephones and directed calls to the appropriate medical or administrative staff.
  • Registered patients and scheduled appointments.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Assisted in managing front office staff, ensuring that high productivity and quality standards were met.

Medical Office Associate

Penn state health
12.2019 - 01.2022
  • Provides front office support, answering calls, aiding with patient inquiries while developing interpersonal and customer service skills
  • Works with a diverse patient population to ensure appropriate patient intake, registration, payments and scheduling
  • Responsible for multiple doctor schedules, taking on additional doctors schedules when needed
  • ROP scheduling/Discharge list
  • Retinal Photos for Nyes road
  • Preceptor

EDCA

UPMC Harrisburg Hospital
06.2018 - 01.2020
  • Precepted new employees and triaged patients
  • Obtained Vital signs including EKGs and did blood draws/placed catheters
  • Set up transportation for patients and made sure patients got to the appropriate destination

Education

MOA certificate -

Highschool Diploma -

CNA -

Skills

  • Cerner
  • Microsoft Office
  • Revenue Cycle
  • Powerchart
  • Insurance
  • Customer service
  • Detail Oriented
  • Problem Solving
  • Patient confidentiality
  • Payment collection and processing
  • Multi-line telephone management
  • Team leadership

Timeline

Phlebotomist

Penn State Hershey Medical Center
10.2022 - 02.2023

MOA II

Penn state eye center
01.2022 - 10.2022

Medical Office Associate

Penn state health
12.2019 - 01.2022

EDCA

UPMC Harrisburg Hospital
06.2018 - 01.2020

MOA certificate -

Highschool Diploma -

CNA -

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Brittanie Hostetter