Tiffany Lawrence
Memphis,TN
Summary
Seeking to obtain a responsible position in a facility where my knowledge and experience can be utilized as well as enhanced. Dedicated to providing excellent customer service using a compassionate and caring approach. Authorized to work in the US for any employer
Overview
13
13
years of professional experience
Work History
Phlebotomist
Laboratory Corporation of America
05.2017 - 11.2021
- Collect timed specimens
- Follow all laboratory safety rules
- Order and process incoming supplies
- Maintain clean and safe work environment
- Perform other duties such as data collecting, filing, and aiding technologists
- Report possible hazards to the Laboratory Supervisor
Phlebotomist
American Esoteric Laboratories
03.2012 - 05.2017
- Collect timed specimens
- Follow all laboratory safety rules
- Order and process incoming supplies
- Maintain clean and safe work environment
- Perform other duties such as data collecting, filing, and aiding technologists
- Report possible hazards to the Laboratory Supervisor
Medical Assistant
Endocrinology Clinic, PA
Memphis, TN
05.2009 - 06.2012
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Performed medical records management, including filing, organizing and scanning documents.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Prepared lab specimens for diagnostic evaluation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Education
High school diploma - General Studies
Trezevant High School
Memphis, TN2001
Skills
- Phlebotomy
- Venipuncture
- Laboratory Experience
- Triage
- EMR Systems
- Experience Administering Injections
- Medical Records
- Vital Signs
- Patient Care
- Medical Scheduling
- Microsoft Word (10 years)
- Microsoft Excel (10 years)
- Windows (10 years)
- Microsoft Office (10 years)
- Microsoft Outlook (10 years)
- Medical Office Experience
- Computer Skills
- Customer service (10 years)
- Office experience (10 years)
- Medical Terminology
- Hospital Experience
- HIPAA
- Laboratory Procedures
- Phone Etiquette
- Quality Assurance
- Epic
- Clerical Experience
- Insurance Verification
- ICD-10
- Cerner
- Typing
- Assessments
- Electronic health records: Best practices — Familiar
- June 2021
- Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
- Full results: Familiar
- Verbal communication — Proficient
- Speaking clearly, correctly, and concisely
- Full results: Proficient
- Basic attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Medical lab procedures: Phlebotomy — Proficient
- April 2021
- Selecting proper supplies based on physician orders for specimen collection protocol
- Customer focus & orientation — Familiar
- Responding to customer situations with sensitivity
- Scheduling — Familiar
- July 2021
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Medical Records and Documentation
- Quality Assurance Process Optimization
- Health Information Confidentiality
- Health Information Systems (HIS)
- Information Protection
- Patient Records Documentation
- Regulatory Compliance
- Patient Information Verification
- EMR Updating
- Medical Information Computerization
- Patient Rights
- Demographics Information
- Chart Management
- Records Accuracy
- Medical Release of Information ROI
- Records Review
- Maintain Patient Confidentiality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Phlebotomist
Laboratory Corporation of America
05.2017 - 11.2021
Phlebotomist
American Esoteric Laboratories
03.2012 - 05.2017
Medical Assistant
Endocrinology Clinic, PA
05.2009 - 06.2012
High school diploma - General Studies
Trezevant High School
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