Brittanie Kilgore
Monteagle,TN
Summary
Dynamic leader with a proven track record at Taco Bell (Tacala), enhancing team performance and customer satisfaction through expert staff management and operations oversight. Skilled in inventory control and staff development, with a compassionate approach to client care, demonstrated in a caregiver role. Elevates service delivery by implementing strategic policies and fostering employee relations.
Overview
1
1
year of professional experience
Work History
Companion Caregiver
Compassionate Homecare & Community Services
07.2024 - Current
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Assisted clients with daily living activities, improving their quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
- Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
- Developed trusting relationships with clients through active listening skills and empathetic communication techniques.
- Enhanced client well-being by providing companionship and engaging in meaningful conversations.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Assistant General Manager
Taco Bell (Tacala)
07.2023 - 07.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
Education
General -
Franklin County High School
Winchester, TN05.2001
Skills
- Patience and understanding
- Dementia Care
- Light exercise encouragement
- Toileting support
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
Timeline
Companion Caregiver
Compassionate Homecare & Community Services
07.2024 - Current
Assistant General Manager
Taco Bell (Tacala)
07.2023 - 07.2024
General -
Franklin County High School
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