Brittany Abrams
Altamonte Springs
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
2006
2006
years of post-secondary education
Work History
Legal Verification Agent
Quality Marketing Group
Longwood
09.2024 - Current
- Verified customer information for accuracy and compliance with company standards.
- Conducted quality checks on marketing materials before distribution to clients.
- Assisted in updating and maintaining client databases for efficient access.
- Collaborated with team members to streamline verification processes and improve efficiency.
- Managed documentation related to verification processes to ensure thorough records.
- Analyzed customer data to identify any discrepancies or inconsistencies between documents.
- Assessed customers' financial information to determine eligibility for upgrades.
- Managed daily workloads by prioritizing tasks based on urgency and importance.
- Assisted customers in selecting vacation packages and travel options.
- Provided detailed information about destinations and accommodations to clients.
- Conducted follow-up communications to ensure customer satisfaction with bookings.
- Identified opportunities for cross-selling additional products or services.
- Maintained up-to-date knowledge of company policies and procedures related to sales activities.
Operations Manager
EDC services
Sanford
01.2022 - 06.2024
- Managed daily operations and improved customer service processes.
- Developed training programs for staff to enhance customer interactions.
- Collaborated with cross-functional teams to optimize service delivery.
- Coordinated scheduling and resource allocation for effective service management.
- Led initiatives to enhance employee engagement in customer experience efforts.
- Facilitated regular meetings to align team goals with organizational objectives.
- Supervised team members, providing guidance and support as needed.
- Negotiated contracts to secure favorable terms and conditions for services.
- Coordinated vendor onboarding processes to streamline integration into operations.
- Facilitated regular communication between vendors and internal teams for alignment.
- Secured optimal pricing with vendors to enhance profit margin significantly
Server
Red Lobster
Altamonte Springs
07.2016 - 11.2023
- Provided excellent customer service in fast-paced dining environment.
- Took customer orders and ensured accuracy of all requests.
- Delivered food and beverages promptly to enhance guest satisfaction.
- Handled cash transactions and processed payments efficiently at the register.
- Resolved customer concerns professionally to maintain a positive dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Education
Lyman Hogh School
Longwood, FloridaSkills
- Exceptional customer service
- CRM software proficiency
- Sales expertise
- Lead database management
Timeline
Legal Verification Agent
Quality Marketing Group
09.2024 - Current
Operations Manager
EDC services
01.2022 - 06.2024
Server
Red Lobster
07.2016 - 11.2023
Lyman Hogh School