Brittany Anderson
Pine Hills
Summary
Dynamic Client Service Representative with a proven track record at DEO, excelling in customer service and personalized client experiences. Skilled in medication dispensing and patient communication, I enhanced service goals and led support teams across time zones, ensuring client needs were met with precision and care.
Overview
12
12
years of professional experience
Work History
Client Service Representative
DEO
Orlando
08.2023 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Led on- and off-site customer support teams across multiple time zones.
- Personalized client experience, identifying unique needs and providing information and services to match.
Collections Agent
Holiday Inn Club Vacations at Orange Lake Resort
Orlando
11.2020 - 08.2023
- Recorded information about status of collection efforts.
- Initiated legal action against delinquent customers when necessary.
- Answered customer questions regarding account discrepancies or problems.
Licensed Insurance Agent
Optum
Orlando
06.2013 - 11.2020
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
Education
Graduate Certificate - Pharmacy Technician
Penn Foster College
Scottsdale, AZ06-2024
Skills
- Medication dispensing
- Inventory management
- Patient communication
- Record keeping
- Customer service
References
References available upon request.
Timeline
Client Service Representative
DEO
08.2023 - Current
Collections Agent
Holiday Inn Club Vacations at Orange Lake Resort
11.2020 - 08.2023
Licensed Insurance Agent
Optum
06.2013 - 11.2020
Graduate Certificate - Pharmacy Technician
Penn Foster College