Michelle Dardon
Los Angeles,CA
Summary
Experience in a multi-doctor veterinary hospital with strong familiarity in medical workflow, urgent call assessment, medical history intake, and supporting fast paced clinical operations. Prepared to move into Veterinary Assistant trainee role to expand clinical skills, support technician, and take hands-on patient care. Known for fast learning, consistent reliability in high volume settings.
Overview
2
2
years of professional experience
Work History
Client Service Representative
Banfield Animal Hospital
11.2024 - Current
- Managed 70-100+ daily client interactions at a high-volume location
- Assisted Technicians and Assistants with handling patients, exam room flow, and treatment plans
- Processed prescription requests, lab results, and coordinated follow-up care
- Developed strong knowledge of preventative care, chronic conditions, and medications.
- Conducted patient intake, obtained medical histories, and assisted in triaged cases for urgency.
- Reviewed treatment plans, processed invoices, and assisted clients in financial discussions.
Barista
Coffee Bean & Tea Leaf
06.2023 - 03.2025
- Assisted in inventory management by tracking stock levels and placing orders when needed.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
Education
Associate of Science - Biochemistry
Los Angeles Harbor College
Wilmington, California, CA12-2026
Bachelor of Science - Biochemistry
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA05-2028
Skills
- Medical recordkeeping
- Proficient in Veterinary Software: Petware
- Compassionate care
- Medication dispensing
- Billing and invoicing
- Animal handling
- Medical terminology
- Team collaboration
- Appointment scheduling
- Preventative care education
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Client Service Representative
Banfield Animal Hospital
11.2024 - Current
Barista
Coffee Bean & Tea Leaf
06.2023 - 03.2025
Associate of Science - Biochemistry
Los Angeles Harbor College
Bachelor of Science - Biochemistry
California Polytechnic State University, San Luis Obispo