Brittany Anderson
Tupelo,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
2009
2009
years of post-secondary education
Work History
Cashier
Marathon Oil
Tupelo, Ms
12.2024 - Current
- Processed customer transactions efficiently and accurately at Marathon Oil locations.
- Maintained cash register and balanced drawer at the end of each shift.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in stocking shelves and organizing merchandise for better visibility.
- Followed safety protocols to ensure a secure working environment for customers and staff.
- Collaborated with team members to improve workflow during peak hours.
- Trained new cashiers on company policies and operational procedures effectively.
- Monitored inventory levels, reporting shortages to management as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Customer Service Representative
Pepco Holdings
Tupelo, Ms
12.2022 - 10.2024
- Assisted customers with device troubleshooting and technical support inquiries.
- Managed customer accounts and processed service requests promptly.
- Educated clients on product features and warranty options effectively.
- Documented customer interactions in CRM system for accurate record-keeping.
- Collaborated with team members to resolve complex customer issues swiftly.
- Handled escalated calls and ensured satisfactory resolutions for clients.
- Provided feedback on service processes to enhance customer experience quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Cadence Bank
Tupelo, Ms
01.2018 - 10.2022
- Assisted customers with device troubleshooting and technical support inquiries.
- Managed customer accounts and processed service requests promptly.
- Educated clients on product features and warranty options effectively.
- Documented customer interactions in CRM system for accurate record-keeping.
- Handled escalated calls and ensured satisfactory resolutions for clients.
- Provided feedback on service processes to enhance customer experience quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Personal Care Attendant
MS Department of Rehabilitation Services
Tupelo, Ms
02.2014 - 12.2017
- Developed individualized care plans in collaboration with healthcare professionals.
- Assisted clients with daily living activities and personal hygiene needs.
- Administered medications and monitored client health conditions regularly.
- Provided emotional support and companionship to enhance client well-being.
- Coordinated transportation for clients to medical appointments and social activities.
- Assisted with mobility and transferred clients safely using proper techniques.
- Maintained accurate records of client care and progress documentation.
- Communicated effectively with families to update on client status and needs.
- Assisted clients with activities of daily living such as meal preparation, housekeeping tasks, laundry duties.
- Assisted patients with daily personal hygiene.
- Observed changes in the client's condition and reported any changes to the supervisor and manager.
Customer Service Representative
Asurion
Tupelo, Ms.
06.2008 - 11.2013
- Assisted customers with device troubleshooting and technical support inquiries.
- Managed customer accounts and processed service requests promptly.
- Educated clients on product features and warranty options effectively.
- Documented customer interactions in CRM system for accurate record-keeping.
- Handled escalated calls and ensured satisfactory resolutions for clients.
- Provided feedback on service processes to enhance customer experience quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Tupelo High School
Tupelo, Ms.Skills
- Technical troubleshooting
- Customer account management
- CRM documentation
- Product education
- Process improvement feedback
- Conflict resolution
- Effective communication
- Problem solving
- Active listening
- CRM software proficiency
- Reading comprehension
- Critical thinking
- Punctuality and reliability
- Decision-making
- Client relations
- Credit card payment processing
Timeline
Cashier
Marathon Oil
12.2024 - Current
Customer Service Representative
Pepco Holdings
12.2022 - 10.2024
Customer Service Representative
Cadence Bank
01.2018 - 10.2022
Personal Care Attendant
MS Department of Rehabilitation Services
02.2014 - 12.2017
Customer Service Representative
Asurion
06.2008 - 11.2013
Tupelo High School