Brittany Dreke
Fort Dodge,IA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at First Interstate Bank. Proven ability to enhance customer relationships and streamline operations, resulting in reduced wait times. Adept at training teams and managing inventory, fostering a positive environment that drives sales and customer satisfaction. I would love to have more community involvement, get to know more of the community as a whole and help build our customer base while maintaining a relationship with our customers, also building relationships with new customers.
Overview
8
8
years of professional experience
Work History
Teller
First Interstate Bank
Fort Dodge, IA
11.2023 - Current
- Processed customer transactions efficiently and accurately at cash register.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained accurate cash drawer and balanced daily transactions.
- Collaborated with team members to ensure smooth operation during peak hours.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Store Manager
Shoe Sensation
Fort Dodge, IA
01.2019 - 11.2023
- Supervised daily operations, ensuring exceptional customer service and team performance.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Oversaw scheduling and payroll functions, maintaining labor cost efficiency.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Conducted regular staff meetings to communicate goals, updates, and performance.
Paraeducator
Fort Dodge Schools
Fort Dodge
10.2017 - 01.2019
- Supported classroom instruction by assisting students with learning activities and individual education.
- Monitored student progress and provided feedback to educators on learning outcomes and areas for improvement.
- Established positive relationships with students, fostering a supportive learning environment conducive to growth.
- Assisted in assessing student performance, contributing to tailored educational approaches for individual success.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
Education
Associate of Science - Human Services
Iowa Central Community College
Fort Dodge, IA04.2008
Counseling Psychology
Iowa Central Community College
Fort Dodge, IA04.2008
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Approachable
Timeline
Teller
First Interstate Bank
11.2023 - Current
Store Manager
Shoe Sensation
01.2019 - 11.2023
Paraeducator
Fort Dodge Schools
10.2017 - 01.2019
Associate of Science - Human Services
Iowa Central Community College
Counseling Psychology
Iowa Central Community College