Brittany Rodrigues

• Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
• Trained, mentored, and developed new passenger concierges, with positive and encouraging techniques to maximize performance and team contributions.
• Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
• Coordinated breaks for fellow passenger concierges to ensure continuous coverage at all times, while minimizing downtime.
• Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
• Led passenger concierges in providing thoughtful customer service.
• Collaborated with management to develop strategies for improving overall station performance.
• Monitored areas for security issues and safety hazards.
• Been the lead on major events such as concert trains, as well as parades, and supported disruptions at all three hub stations.
• I've created new schedule ideas to benefit the needs of the service.

Facilitated ticket sales and supported fare gate operations. Provided information and performed Solari duties.

Conducted ticket verification checks at three hub stations: North, South, Back Bay.