Brittany Aoyagi
Broomfield ,CO
Summary
- Experience working with diverse customers and employees
- Pursuing an Associate of Arts degree while maintaining long-term employment
- Completed college coursework in Psychology I & II and Child Development
Overview
15
15
years of professional experience
Work History
Bakery Manager
King Soopers
02.2019 - Current
- Supervised daily bakery operations to ensure product quality and safety standards.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Developed scheduling systems to optimize staff efficiency during peak hours.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Maintained cleanliness and hygiene in bakery premises.
Service Manager
King Soopers
02.2015 - Current
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Managed staff schedules, optimizing workforce efficiency and coverage.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements to enhance customer service and satisfaction levels.
- Resolved customer complaints promptly, maintaining a positive shopping experience.
- Resolved customer complaints in professional and timely manner.
Head Clerk
King Soopers
04.2014 - Current
- Supervised daily operations to ensure efficient workflow and adherence to company
- Trained new employees on operational procedures and customer service standards.
- Resolved customer inquiries and complaints, enhancing overall satisfaction ratings.
- Coordinated scheduling for staff shifts to optimize labor efficiency and coverage.
- Supervised daily operations, delegating tasks appropriately to ensure efficient workflow throughout the store.
Book Keeper
King Soopers
05.2013 - Current
- Assisted in payroll processing, verifying employee hours and deductions for accuracy.
- Collaborated with team members to streamline bookkeeping processes and improve efficiency.
- Managed store cash handling and documented overages or shortages.
Service Desk Clerk
King Soopers
12.2011 - Current
- Provided technical support to customers, resolving issues related to products and services.
- Assisted in troubleshooting hardware and software problems for store systems.
- Processed customer inquiries efficiently through phone and in-person interactions.
- Maintained accurate records of service requests and resolutions in internal systems.
Education
Associate of Arts - Social Work
Front Range Community College
Westminster, CO09.2026
High School Diploma
North Platte High School
North Platte, NE05.2011
Skills
- Communication & Active Listening
- Conflict Resolution
- De-escalation & Problem Solving
- Building Positive Relationships
- Compassionate Customer/Client Support
- Team Leadership
- Employee Training & Mentoring
- Working With Diverse Individuals
- Organization & Time Management
- Multitasking in Fast-Paced Environments
- Professionalism & Confidentiality
- Attention to Detail
- Adaptability & Flexibility
- Crisis Management
- Collaboration & Teamwork
Timeline
Bakery Manager
King Soopers
02.2019 - Current
Service Manager
King Soopers
02.2015 - Current
Head Clerk
King Soopers
04.2014 - Current
Book Keeper
King Soopers
05.2013 - Current
Service Desk Clerk
King Soopers
12.2011 - Current
Associate of Arts - Social Work
Front Range Community College
High School Diploma
North Platte High School