Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
Oversaw inventory management, including ordering supplies and managing stock levels to meet production needs.
Ensured compliance with food safety regulations and health codes in the kitchen area.
Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
Human Resources Specialist
Smiths Food And Drug
St. George, UT
02.2023 - 11.2024
Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
Scheduled or conducted new employee orientations.
Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Conducted exit interviews and completed employment termination paperwork.
Maintained human resources records by processing applications and resumes.
Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Customer Service Manager
Smiths Food And Drug
St. George, UT
07.2017 - 02.2023
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Evaluated employee job performance and motivated staff to improve productivity.
Interviewed prospective employees and provided input to HR on hiring decisions.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored staff performance to ensure adherence to customer service standards.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Master Esthetician
Taylor Andrew's Academy
St. George, UT
12-2016
High School Diploma -
Snow Canyon High School
St. George, UT
05-2004
Skills
Inventory management
Food safety
Customer service
Quality control
Staff training
Time management
Effective communication
Problem solving
Active listening
Cash handling
Organizational skills
Regulatory compliance
Team leadership
Conflict resolution
Performance evaluation
Affiliations
Have a passion to help and make people feel better with skin care. Facials and eyelashes are some of my favorite things to do.
Going to the gym and getting a good work out it is also one of my favorite things.