Brittany Atkinson
Harlingen,TX
Summary
Adept at enhancing customer loyalty and trust, I leveraged fraud detection techniques and empathetic communication at Advanced Call Center Technologies LLC to resolve disputes and detect fraudulent activities. My problem-solving skills and ability to maintain professionalism under pressure have consistently improved customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Rep/Check Fraud Detection Analyst
Advanced Call Center Technologies LLC
04.2020 - Current
- Improved customer trust by effectively resolving disputes related to suspected fraudulent transactions or false alarms.
- Maintained a high level of knowledge about emerging fraud schemes, enabling proactive response to potential threats.
- Developed customized rules and algorithms for improved accuracy in detecting fraudulent activities, ensuring timely intervention and prevention of losses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Desk Receptionist
Gloria Specialty Cakes
05.2017 - 03.2020
- Resolved customer problems and complaints.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
- To
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Harlingen High School
Harlingen, TX06-2015
Skills
- Fraud detection techniques
- Problem-solving skills
- Telephone and email etiquette
- Procedure review
- Verbal and written communication
- Call center experience
- Customer satisfaction measurement
- Customer/Client relations
- Telephone skills
- Inbound and outbound calls
- Team coaching
Timeline
Customer Service Rep/Check Fraud Detection Analyst
Advanced Call Center Technologies LLC
04.2020 - Current
Desk Receptionist
Gloria Specialty Cakes
05.2017 - 03.2020
High School Diploma -
Harlingen High School
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