Brittany Ball
Saint Louis,MO
Summary
Diplomatic customer service professional skilled in defining and analyzing customer requests to resolve issues. Accurate documentation of customer concerns supports consistent follow-up and resolution. Deep product and promotion knowledge enables reliable guidance. Recognized for consistently receiving excellent customer feedback.
Overview
10
10
years of professional experience
Work History
Product Support Analyst
Equifax
Earth City, Missouri
10.2024 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Entered and maintained employee information in internal computer systems while ensuring data accuracy and confidentiality.
- Reviewed and verified I-9 employment eligibility documentation to ensure information was complete and accurate.
- Completed day-to-day duties accurately and efficiently.
Tier 2 Customer Service Representative
Carshield
Saint Charles, MO
09.2020 - 09.2024
- Acted as first contact for incoming technical service calls and emails, ensuring timely resolution of customer inquiries.
- Supported customers with technical issues through email, live chat, and phone.
- Guided customers through phone hardware and software setup, enhancing overall service experience.
- Reviewed support cases for technical accuracy and troubleshooting quality, identifying areas for process improvement.
Assistant Manager
Lowes
Saint Louis, MO
08.2018 - 08.2020
- Directed and led employees, supervising activities to improve productivity and operational efficiency.
- Mentored staff to enhance skills and meet daily targets through hands-on and motivational leadership.
- Enforced company policies and procedures to maintain high operational standards across departments.
- Supported cash register operations, returns, and customer resolution processes
Shift Manager
Taco Bell
Florissant, MO
09.2016 - 06.2018
- Enhanced operations through employee training and coaching, leading to improved team performance.
- Positioned skilled staff in key areas throughout shifts to optimize department productivity.
- Monitored compliance with company standards to ensure quality operations. and compliance requirements for operations.
- Documented employee behavioral issues, losses, and customer complaints for upper management review.
Education
Diploma -
Norwalk High School
Norwalk, CA06-2017
Skills
- Technologically savvy
- Senior leadership support
- Retail sales customer service
- Inbound and Outbound calling
- Data Evaluation
- Technical troubleshooting
- Courteous demeanor
- Schedule mastery
- Problem solving abilities
- Quality assurance controls
- Customer support
- Data entry
Timeline
Product Support Analyst
Equifax
10.2024 - Current
Tier 2 Customer Service Representative
Carshield
09.2020 - 09.2024
Assistant Manager
Lowes
08.2018 - 08.2020
Shift Manager
Taco Bell
09.2016 - 06.2018
Diploma -
Norwalk High School