Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Bassett

West Palm Beach

Summary

Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Professional and experienced sales representative prepared to excel in any role. Strong focus on team collaboration and achieving results with flexible approach to changing needs. Skilled in customer relationship management, route planning, and inventory control. Reliable and results-driven, ensuring client satisfaction and business growth.

Overview

18
18
years of professional experience

Work History

Route Sales Representative

Frito Lay
01.2024 - Current
  • Representatives are responsible for delivering, selling, and merchandising Frito Lay’s complete line of products including Lay’s, Doritos, Cheetos, Tostitos, Frito's, and many more to local stores including gas stations, dollar stores, and large grocery stores. As a Route Sales Representative, you drive a Frito Lay truck to different stores, work independently to unload orders, merchandise product, and partner with store managers to increase sales, order, and maintain records throughout the day.
  • Managed daily route operations, ensuring timely delivery and customer satisfaction.
  • Developed strong relationships with clients, enhancing product visibility and brand loyalty.
  • Collaborated with customers to identify needs and provided catered solutions
  • Immediately addressed problems with customers to promote speedy resolution.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Adapted sales pitches to align with unique customer needs, significantly boosting conversion rates.
  • Achieved significant sales growth by introducing promotional strategies tailored to specific market needs.
  • Fostered positive brand image through courteous and professional interaction with clients and potential customers.

General Manager

RaceTrac
01.2021 - 12.2023
  • The General Manager is ultimately responsible for the profitability of 1 convenience store retail outlet. This individual leads and oversees the development of up to 20 employees while serving as a direct resource for operational and personnel related issues. The General Manager continually drives store conditions, food service execution, profitability, developing people, and the highest level of guest service while ensuring objectives align with RaceTrac’s regional strategy and goals.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Created schedules and monitored payroll to remain within budget.
  • Led employee evaluations with constructive feedback to boost performance.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Store Manager

CVS Pharmacy
09.2007 - 01.2021
  • Communicate well verbally and in writing to support and lead your team.
    • Perform customer care duties to provide high levels of service.
    • Execute merchandising strategies to support store sales growth.
    • Manage the store inventory and assets to maintain profitability.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Education

High School Diploma -

Palm Beach Gardens High School Adult Education Center
Palm Beach Gardens, FL
05.2008

Bachelor of Science - Business Administration And Management

Oregon State University
Corvallis, OR
07-2028

Skills

  • Performance improvements
  • Policy/program development
  • Supervision and training
  • Sales team development
  • Vendor relationships
  • Team building and motivation
  • Employee development
  • Communication skills
  • Safety assurance
  • Schedule management
  • Profit and loss accountability
  • Calm under pressure
  • Recruiting and hiring
  • Sales goals
  • Customer retention
  • Stock rotation
  • Team support
  • Product displays
  • Product promotion
  • Service management
  • Merchandise sales
  • Safe vehicle operation
  • Vehicle maintenance
  • Issue resolution
  • Strategic planning
  • Safe driving
  • Customer service
  • Payment collection
  • Teamwork and collaboration

Timeline

Route Sales Representative

Frito Lay
01.2024 - Current

General Manager

RaceTrac
01.2021 - 12.2023

Store Manager

CVS Pharmacy
09.2007 - 01.2021

High School Diploma -

Palm Beach Gardens High School Adult Education Center

Bachelor of Science - Business Administration And Management

Oregon State University

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