Brittany Bastidas
Davenport
Summary
Dynamic professional with a proven track record at Bestbuy Retail Store, adept in analytical thinking and relationship building. Excelled in enhancing customer satisfaction and loyalty through exceptional service and advice. Skilled in critical thinking and written communication, significantly contributing to team success and operational efficiency.
Overview
7
7
years of professional experience
Work History
Advisor
Bestbuy Retail Store
09.2023 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Developed strong relationships with clients through regular communication and excellent customer service.
Guest Service Representative
Universal Studios
09.2022 - 10.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Ambassador
SeaWorld
06.2018 - 04.2020
- Assisted team with operational policies and procedures to drive services.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
Education
High School Diploma - English Language And Literature
Portrichmond
Staten Island, NY06.2006
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Advisor
Bestbuy Retail Store
09.2023 - Current
Guest Service Representative
Universal Studios
09.2022 - 10.2023
Ambassador
SeaWorld
06.2018 - 04.2020
High School Diploma - English Language And Literature
Portrichmond
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