Sabrina Sanchez
Laredo,TX
Summary
Developed critical thinking and advisory skills in dynamic, client-focused environment, looking to transition into new field. Excels in communication and problem-solving, providing valuable insights and support. Ready to apply these transferable skills to drive success in different industry.
Overview
7
7
years of professional experience
Work History
Advisor
Concentrix
01.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Customer Service Representative
Pan American Express
07.2018 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
United High School
Laredo, TX06.2012
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Problem-solving
- Product knowledge
Languages
Spanish
Timeline
Advisor
Concentrix
01.2024 - Current
Customer Service Representative
Pan American Express
07.2018 - 03.2023
Diploma -
United High School
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