Brittany Baugher
24315 Beacon Circle ,AL
Summary
Dynamic professional with a proven track record at Lifesouth Community Blood Centers, excelling in customer service and team leadership. Enhanced operational efficiency by improving operational accuracy and fostering a collaborative environment. Skilled in problem-solving and time management, ensuring quality benchmarks are consistently met.
Overview
18
18
years of professional experience
Work History
Donor Services Assistant Manager
Lifesouth Community Blood Centers
Madison, AL
02.2013 - Current
- Managed everyday activities to achieve service goals and maintain quality benchmarks.
- Maintained a clean, safe, and organized donor center to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Receptionist/Medical Assistant
Sahu Urology
Athens, AL
03.2012 - 02.2013
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Scheduler
Mallette Dermatology
Athens, AL
05.2009 - 01.2011
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Pharmacy Technician
Athens Pharmacy
Athens, AL
05.2007 - 05.2009
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
High School Diploma -
West Limestone High School
Lester, ALSkills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
Timeline
Donor Services Assistant Manager
Lifesouth Community Blood Centers
02.2013 - Current
Receptionist/Medical Assistant
Sahu Urology
03.2012 - 02.2013
Scheduler
Mallette Dermatology
05.2009 - 01.2011
Pharmacy Technician
Athens Pharmacy
05.2007 - 05.2009
High School Diploma -
West Limestone High School