Angelica Matthews
MOBILE,United States
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Donor Services Manager
Lifesouth Community Blood Centers
Mobile, Alabama
09.2022 - Current
- Implemented quality control measures within the services department to ensure high standards are met by all team members.
- Analyzed performance metrics to identify trends and recommend process improvements.
- Maintained an up-to-date knowledge of industry trends related to customer service delivery.
- Ensured compliance with industry standards and regulations.
- Established effective working relationships with customers to promote satisfaction and loyalty.
- Resolved conflicts between customers and staff members in a professional manner.
- Ensured compliance with applicable laws, regulations, policies and procedures related to the services department operations.
Mobile Team Supervisor
Lifesouth Community Blood Centers
Mobile, Alabama
03.2015 - 09.2022
- Created reports detailing the progress of each project and shared them with upper management.
- Identified potential problems or risks associated with projects before they occur.
- Sought out opportunities for cost savings without sacrificing quality or customer satisfaction.
- Developed and implemented policies to improve team performance.
- Encouraged collaboration among team members by organizing group activities outside of work hours.
- Organized daily work schedules and delegated tasks to ensure timely completion of projects.
- Provided training and support to new employees to ensure they understand their job responsibilities.
Donor Services Team Leader
Lifesouth Community Blood Centers
Mobile
03.2013 - 03.2015
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Conducted regular performance reviews to assess individual team member progress.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
Education
Some College (No Degree) - Sociology
University of West Alabama
Livingston, ALPhlebotomy
Universal Medical Training
Livingston, ALSkills
- Staff development
- Business analysis
- Trustworthy and honest
- Verbal and written communication
- Customer service management
- Workplace safety
- Reliable and responsible
- Multitasking and organization
- Team collaboration and leadership
- Staff motivation
- Quality assurance
- Positive attitude
Timeline
Donor Services Manager
Lifesouth Community Blood Centers
09.2022 - Current
Mobile Team Supervisor
Lifesouth Community Blood Centers
03.2015 - 09.2022
Donor Services Team Leader
Lifesouth Community Blood Centers
03.2013 - 03.2015
Some College (No Degree) - Sociology
University of West Alabama
Phlebotomy
Universal Medical Training