Felecia Mitchell
Gonzales,LA
Summary
Experienced Donor Services Manager with a solid background in leading teams within blood and plasma donation centers. Proficient in developing training programs, enhancing donor service procedures, and ensuring compliance with health regulations. Demonstrated success in improving team performance and donor satisfaction through effective leadership and problem-solving skills. Seeking to leverage extensive experience in donor service management to contribute to the effectiveness and growth of a dynamic organization.
Overview
14
14
years of professional experience
Work History
Donor Services Manager
Lifeshare Blood Centers
Baton Rouge, Louisiana
05.2024 - 12.2024
- Provided guidance to technicians on handling complex issues
- Monitored donor feedback surveys and identified areas for improvement
- Analyzed technican’s metrics to identify areas of improvements
- Ensured compliance with applicable laws, regulations, policies and procedures
- Established effective working relationships with all technicians, account managers, and hospital services to promote a healthy environment
- Conducted regular meetings with staff to review metrics and discuss strategies for improving service levels
- Collaborated with the Regional Director and Account Managers to develop action plans to produce quality blood drives
- Disscussed trainings and enforced deadlines for quality service and speedy task completion
- Motivated and supported all technicians in decreasing their quality scores
Training Supervisor
Biolife Plasma Services
Baton Rouge, LA
03.2020 - 04.2024
- Maintained complete and accurate records to ensure that all personnel are competent to perform their assigned duties
- Reviewed employee training materials to meet initial and annual certification requirements
- Ensured all staff completed necessary training, meeting both initial certification and annual requirements
- Coordinated and performed new employee orientation
- Collaborated with management to identify and address training needs, enhancing overall productivity
- Facilitated cross-training programs, broadening team skill sets and operational flexibility
- Conveyed current policy, procedure and compliance information to employees
Center Supervisor
Biolife Plasma Services
Fayetteville, AR
12.2010 - 02.2020
- Addresse donor and employee concerns in a timely manner
- Provided regular feedback to employees regarding center and employee performance
- Initiated employee disciplinary actions in accordance with company policies and procedures
- Aided in pre-screening for potential new hires and interviewing process
- Provided general supervision of all employees assigned in the production areas
Education
High School Diploma -
Clarksville High School
Clarksville, AR05.2004
Some College (No Degree) - Nursing
University of Arkansas At Pine Bluff
Pine Bluff, ARSkills
- Donor Services Management
- Regulatory Compliance
- Team Leadership
- Process Improvement
- Training & Development
- Effectiveness to adapt to new situations
- Operations management
- Strategic business planning
- Conflict resolution
- Coaching and mentorship
- Service scheduling
- Supply ordering
- Staff management
- Inventory management
- Multitasking and organization
- Analytical thinking
Timeline
Donor Services Manager
Lifeshare Blood Centers
05.2024 - 12.2024
Training Supervisor
Biolife Plasma Services
03.2020 - 04.2024
Center Supervisor
Biolife Plasma Services
12.2010 - 02.2020
High School Diploma -
Clarksville High School
Some College (No Degree) - Nursing
University of Arkansas At Pine Bluff