Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dennise Perez Villarroel

Tampa

Summary

Dynamic Donor Services Manager with a proven track record at OneBlood, excelling in staff development and operations management. Enhanced team productivity through effective task delegation and problem-solving, while fostering a collaborative environment. Fluent in two languages, I successfully reduced turnover by cultivating a positive workplace culture and implementing impactful process improvements.

Overview

14
14
years of professional experience

Work History

Donor Services Manager

OneBlood
03.2022 - Current
  • Developed strong relationships with different department members.
  • Introduced process improvements that led to successfully growing my area with team members, team leaders and CDL Drivers.
  • Reduced employee turnover by creating a positive work environment with clear communication, regular feedback sessions, and opportunities for professional development.
  • Built a strong and united Leadership Team


Donor Services Supervisor MOB

OneBlood
09.2017 - 03.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Mobile Team Leader

OneBlood
12.2010 - 09.2017
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed to continue growing them as DSS and Team Leaders.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Education

High School Diploma -

Southeast High School
Bradenton, FL
06-2009

Skills

  • Staff development
  • Operations management
  • Fluent in two languages
  • Effective time management
  • Problem-solving
  • Task delegation

Timeline

Donor Services Manager

OneBlood
03.2022 - Current

Donor Services Supervisor MOB

OneBlood
09.2017 - 03.2022

Mobile Team Leader

OneBlood
12.2010 - 09.2017

High School Diploma -

Southeast High School

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