Brittany Baum
Mount Sinai,NY
Summary
Hardworking, reliable employee who is passionate about animals and conservation. After high school, my journey took me on many different routes, but I knew that when I was ready to start a career and go to school, it would be for wildlife conservation. I've volunteered at Sweetbriar Nature Center, Holtsville Ecology Site and partake in beach and campus cleanups. I want to dedicate my life to preserving our wildlife and am looking forward to gaining experience and absorbing as much as possible to enhance my conservation mission.
Overview
19
19
years of professional experience
Work History
Server/Bartender Trainer
Doherty Enterprises-Applebees
Miller Place, NY
10.2012 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
Cashier Supervisor
Kmart
Farmingville, NY
08.2006 - 10.2012
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
Bank Teller
TD Bank
Rocky Point, NY
02.2007 - 08.2010
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Turned in excess cash to maintain drawer security.
- Processed customer transactions promptly, minimizing wait times.
Education
Associate of Arts - Biology
Suffolk County Community College
Selden, NY05.2023
High School Diploma -
Patchogue-Medford High School
Medford, NY02.2007
Skills
- PPE Guideline Compliance
- Conflict and Complaint Resolution
- Team Player
- Ability to Lift 50 Pounds
- Passionate and eager to learn
- Warm and Friendly
- Cool Under Pressure
- High-Energy and Stamina
- Social Perceptiveness
- Natural Leadership
- Patron Experiences
- Active Listening
- Hospitality Service Expertise
Timeline
Server/Bartender Trainer
Doherty Enterprises-Applebees
10.2012 - Current
Bank Teller
TD Bank
02.2007 - 08.2010
Cashier Supervisor
Kmart
08.2006 - 10.2012
Associate of Arts - Biology
Suffolk County Community College
High School Diploma -
Patchogue-Medford High School
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