Brittany Beauchamp
Arvada,CO
Summary
A results-driven professional with a proven track record in customer service and sales. Possesses robust communication and interpersonal abilities, instrumental in cultivating client relationships to foster business expansion.
Overview
8
8
years of professional experience
Work History
Licensed Esthetician
Calm Spirit Acupuncture And Wellness LLC
06.2023 - Current
- Tailor personalized facial treatments for individual clients, addressing specific skin needs through careful observation and consideration of client preferences
- Provide expert guidance to clients on effective home-care regimens to maintain and enhance the benefits of professional treatments
- Conduct thorough assessments of clients' skin conditions, enabling informed recommendations for enhancing skin quality and overall well-being
- Persuade clients to invest in products and services to attain their intended outcomes
Head of Customer Service
Leprino Performance Brands LLC, Ascent Protein
08.2020 - 12.2022
- Spearhead a dynamic team dedicated to upholding customer satisfaction and managing customer accounts through strategic initiatives that proactively address customer needs and swiftly resolve concerns
- Collaborate cross-functionally with sales, management, and other departments to ensure seamless operations, encompassing credit management, deduction resolution, trade activities, and successful product launches
- Formulate comprehensive Customer Service and Quality Key Performance Indicators (KPIs) by systematically collecting data and conducting in-depth analyses of monthly and yearly trends
- Present monthly reports, providing a clear and comprehensive explanation and contextualization of Key Performance Indicators (KPIs) to Senior Vice Presidents, Vice Presidents, and directors spanning multiple departments
- Recruit and oversee customer service representatives by defining job expectations and goals aligned with company initiatives, fostering a positive and proactive work environment
Service and Engagement Representative
Leprino Performance Brands LLC, Ascent Protein
01.2018 - 08.2020
- Oversee a portfolio of 30 customer accounts, ensuring uniformity in order processing across departments and accurately capturing customer shipping specifications
- Collaborate with the sales and credit teams to effectively administer monthly account credits and debits in alignment with established protocols
- Address and resolve inquiries or concerns related to hundreds of individual consumer and affiliate orders, proactively managing potential issues with a focus on customer satisfaction
- Strategically design the caller experience, crafting and implementing service responses to frequently asked questions to uphold the distinctive identity of Ascent
Customer Account Specialist
Leprino Foods Dairy Products Company
07.2016 - 01.2018
- Oversee customer accounts by meticulously reviewing contracts, processing orders, and efficiently resolving invoice discrepancies to ensure seamless transactions
- Systematically monitor daily order reports, identifying and resolving any discrepancies to maintain order accuracy and client satisfaction
- Coordinate international sample shipments, concurrently establishing streamlined processes for the global distribution of both fresh and dry products
- Conduct comprehensive research on foreign regulatory guidelines, facilitating the clearance of customs and product registration in international markets, as well as preparing shipping documentation
Office Coordinator
Children's Dentistry Of Cherry Creek
10.2015 - 07.2016
- Administer the office schedule by verifying existing appointments, scheduling new appointments, and addressing availability inquiries to ensure optimal time management
- Screen and transfer incoming calls with precision, proficiently recording messages, and facilitating the transmission of information and documents to internal personnel
- Provide exemplary administrative support to office staff, fostering excellence in overall office operations
Education
Licensed Esthetician -
School of Botanical And Medical Aesthetics
Denver, CO03.2023
Bachelor of Arts -
University of Minnesota – Twin Cities
Minneapolis, MN05.2015
Skills
- Drive for Results and Innovation
- Customer Retention Strategies
- Employee Coaching
- Operational Efficiency
- Solution Implementation
- Detail Oriented
References
Upon Request
Hard Skills
- Microsoft Applications
- Systems Applications and Products in Data Processing (SAP)
- Shopify eCommerce Solutions
- Square Point of Sale (POS)
- Kajabi
- JaneApp
Accomplishments
- Orchestrated a team effort that surpassed the Customer Service Key Performance Indicator (KPI) target of 99% by an margin of 0.27%, achieved through the strategic implementation of innovative processes
- Strengthened credit and deduction management, significantly augmenting reporting capabilities while also mitigating past-due invoices and standing deductions by 30%
- Effectively promoted the roles of a logistics and fulfillment analyst, as well as a customer service representative, by skillfully revising job descriptions to incorporate elevated responsibilities aligned with evolving business needs and emerging opportunities
Timeline
Licensed Esthetician
Calm Spirit Acupuncture And Wellness LLC
06.2023 - Current
Head of Customer Service
Leprino Performance Brands LLC, Ascent Protein
08.2020 - 12.2022
Service and Engagement Representative
Leprino Performance Brands LLC, Ascent Protein
01.2018 - 08.2020
Customer Account Specialist
Leprino Foods Dairy Products Company
07.2016 - 01.2018
Office Coordinator
Children's Dentistry Of Cherry Creek
10.2015 - 07.2016
Licensed Esthetician -
School of Botanical And Medical Aesthetics
Bachelor of Arts -
University of Minnesota – Twin Cities
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