Brittany Benson
Baltimore,MD
Summary
Highly-motivated dependable employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional communication skills. Adept at working effectively in a multitasking fast-paced environment. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Supervisor
Jewelry By Kitten LLC
Baltimore, Maryland
11.2012 - Current
- Excellent customer service and effective communication skills.
- Supervised daily operations of boutique, including customer service, inventory management, magazine social media accounts and sales.
- Communicated [Timeframe] sales goals to boutique staff and discussed potential options to help achieve goals.
- Established high standards for professionalism and customer service and communicated expectations with employees.
- Used Point of Sale register system to complete transactions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Internship under Charles Bell- Volunteer Coordinator
Maryland Department of Juvenile Services
Baltimore, Maryland
01.2011 - 01.2012
- Level II Juvenile Case Worker Assistant
- Responsibilities included preparing case folders, maintaining and duplicating pertinent documents, proofreading court reports, mail distribution and clerical support
- School and in-home visit with children for case updates
- Excellent customer service and effective communication skills.
- Developed and maintained professional relationships with juveniles, families, law enforcement personnel, and other professionals in the criminal justice system.
Computer Specialist
National Security Agency
Baltimore, Maryland
01.2006 - 01.2007
- Data entry, computer input, mail distribution, Xerox technician and clerical support.
- Effective communication skills.
- Provided technical and operational support for entire organization.
Education
Bachelor of Science, Criminal Justice -
Coppin State University
12.2012
Information Systems Management Certificate -
Sollers Point Technical High School
01.2007
Career and Technology Diploma -
Kenwood High School
01.2007
Skills
- Knowable with Microsoft Office
- Goal-Oriented
- Customer Service
- Report Writing
- Verbal and written communication
- File Management
- Organization
- Multi-Line Phone Systems
- Crime Prevention
- Digital File Management
- Prioritization and time management
- Filing experience
- Document Preparation
- Typing Skills
- Criminal justice system knowledge
Accomplishments
- Family Business, Jewelry By Kitten LLC, 2012-Present
- Coppin State University Dean’s List Spring/Fall 2010 Fall 2011 Fall2012
- National Honors Society, KHS, 2007
References
Available upon request
Timeline
Supervisor
Jewelry By Kitten LLC
11.2012 - Current
Internship under Charles Bell- Volunteer Coordinator
Maryland Department of Juvenile Services
01.2011 - 01.2012
Computer Specialist
National Security Agency
01.2006 - 01.2007
Bachelor of Science, Criminal Justice -
Coppin State University
Information Systems Management Certificate -
Sollers Point Technical High School
Career and Technology Diploma -
Kenwood High School