Olivia Fitts
West Warwick,RI
Summary
Resourceful and experienced worker offering expertise in customer service, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Seasonal Operations Clerk
Rhode Island Board of Elections
09.2024 - Current
- Prepare and maintain election materials such as live and active ballots
- Handle voter inquiries and complaints
- Signature Certification
- Run OPEX machine verify accuracy of signatures
- Assist with audits during the election process
- Team member during recount
- Administrative duties while working with stuff to ensure election active achieved
- Logic and accuracy testing for all deployed equipment
Server
Bill's Place
05.2023 - Current
- Assist customers with product selection to ensure customer satisfaction
- Performed cleaning task, keep the restaurant neat and organized
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Board Member
Board of Canvassers for the Town of West Warwick
04.2023 - Current
- Delegated task within team members
- Properly administer the provisions of the election Laws of the U.S.A.
- Promote voting and make sure they are registered and updated voting list and registrations
- Provided guidance and leadership on strategic planning initiatives and organizational development.
- Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
- Developed and implemented strategies to drive organizational growth and development.
Head Hostess
Chapel Grille
09.2020 - 05.2023
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Sales Associate
Competitors Closet
08.2021 - 09.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
West Warwick High School
West Warwick, RI06-2021
Skills
- Customer service skills
- Computer knowable
- Interpersonal skills
- Communication skills
- Microsoft word
- Customer service
- Telephone skills
- Multitasking
- Excel spreadsheet's
Timeline
Seasonal Operations Clerk
Rhode Island Board of Elections
09.2024 - Current
Server
Bill's Place
05.2023 - Current
Board Member
Board of Canvassers for the Town of West Warwick
04.2023 - Current
Sales Associate
Competitors Closet
08.2021 - 09.2022
Head Hostess
Chapel Grille
09.2020 - 05.2023
High School Diploma -
West Warwick High School
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