Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Bernal

Grand Junction,CO

Summary

Accomplished Personal Banker and Branch Lead Designee at Wells Fargo & Company, I excel in relationship building and branch operations. I am looking to switch my career field to be more involved with my children and home life. I am great at picking up new skills and adapting to new situations. I am very personable and love building new relationships. My job history will show that i am dedicated and hard working.

Overview

9
9
years of professional experience

Work History

Personal Banker and Branch Lead Designee

Wells Fargo & Company
Grand Junction, CO
11.2021 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Manage the bank location and employees when the branch manager was out of office
  • Lead morning meetings to prepare for our day

Lead Bank Teller

Wells Fargo & Company
Grand Junction, CO
09.2020 - 11.2021
  • Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
  • Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
  • Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
  • Streamlined teller operations for improved efficiency and reduced wait times.

Bank Teller

Wells Fargo & Company
Grand Junction, CO
05.2016 - 09.2020
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Customer Service Representative

StarTek
Grand Junction, CO
08.2015 - 07.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Graduate -

R-5 High School
Grand Junction, CO
05.2012

Skills

  • Relationship Building
  • Branch operations
  • Attention to Detail
  • Interpersonal Skills
  • Issues Resolution
  • Time Management
  • Decision-Making
  • Multitasking Abilities
  • Task Prioritization
  • Problem-solving abilities
  • Organizational Skills
  • Team building
  • Goal Setting
  • Continuous Improvement
  • Adaptability

Timeline

Personal Banker and Branch Lead Designee

Wells Fargo & Company
11.2021 - Current

Lead Bank Teller

Wells Fargo & Company
09.2020 - 11.2021

Bank Teller

Wells Fargo & Company
05.2016 - 09.2020

Customer Service Representative

StarTek
08.2015 - 07.2016

Graduate -

R-5 High School
Brittany Bernal