Brittany Bernal
Grand Junction,CO
Summary
Accomplished Personal Banker and Branch Lead Designee at Wells Fargo & Company, I excel in relationship building and branch operations. I am looking to switch my career field to be more involved with my children and home life. I am great at picking up new skills and adapting to new situations. I am very personable and love building new relationships. My job history will show that i am dedicated and hard working.
Overview
9
9
years of professional experience
Work History
Personal Banker and Branch Lead Designee
Wells Fargo & Company
Grand Junction, CO
11.2021 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Manage the bank location and employees when the branch manager was out of office
- Lead morning meetings to prepare for our day
Lead Bank Teller
Wells Fargo & Company
Grand Junction, CO
09.2020 - 11.2021
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
Bank Teller
Wells Fargo & Company
Grand Junction, CO
05.2016 - 09.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Customer Service Representative
StarTek
Grand Junction, CO
08.2015 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Graduate -
R-5 High School
Grand Junction, CO05.2012
Skills
- Relationship Building
- Branch operations
- Attention to Detail
- Interpersonal Skills
- Issues Resolution
- Time Management
- Decision-Making
- Multitasking Abilities
- Task Prioritization
- Problem-solving abilities
- Organizational Skills
- Team building
- Goal Setting
- Continuous Improvement
- Adaptability
Timeline
Personal Banker and Branch Lead Designee
Wells Fargo & Company
11.2021 - Current
Lead Bank Teller
Wells Fargo & Company
09.2020 - 11.2021
Bank Teller
Wells Fargo & Company
05.2016 - 09.2020
Customer Service Representative
StarTek
08.2015 - 07.2016
Graduate -
R-5 High School