Brittany Blackburn
Jacksonville,FL
Summary
Motivated Senior IT Business Systems Analyst with a proven track record of optimizing business processes and driving project success. A high-performing professional who excels both collaboratively and independently, consistently delivering results that exceed expectations. I seek out opportunities to leverage my analytical skills and collaborative mindset to contribute to a dynamic team environment. I am committed to making impactful contributions that drive team success.
Overview
21
21
years of professional experience
Work History
Senior IT Business Systems Analyst
EverBank F/K/A TIAA Bank
06.2022 - Current
- Hosted meetings with key stakeholders to document business processes and draft workflow documentation to identify areas of opportunity. Proposed improvements to optimize efficiency.
- Performed gap analysis by reviewing operational procedures and documented process flows as well as proposed process flows to aid in comparing current state vs. future state.
- Bridged the gap between Operations and IT by facilitating meetings with key stakeholders to document essential business requirements to translate into system requirements to be used for implementing effective software solutions.
- Managed multiple projects simultaneously, consistently meeting deadlines while ensuring all compliance and governance requirements were met.
- Built and maintained strong working relationships with internal and external business partners, vendors, project mangers, executive business leaders and IT Leaders.
- Maintained user access to payment system applications for 500 banking operations users. Utilized advanced troubleshooting skills to investigate and resolve user access issues. Worked with vendor contacts and IT engineers to resolve system related issues.
- Maintained proper documentation to support risk controls and audit requests.
- Drafted user guides. Facilitated system access training for newly onboarded users.
POST CLOSING TEAM LEAD
CrossCountry Mortgage
07.2021 - 03.2022
- Led a team of 10 Post Closers via pipeline management and daily reporting, ensuring all Investor QC findings were resolved within SLA timeframes enabling loans to be purchased without penalty.
- Enhanced overall team performance over 50% by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of tasks in adherence to Compliance, Internal and Investor Guidelines.
- Led weekly Investor Relationship calls to build and maintain positive relationships with external parties while maintaining strong collaboration among internal team members.
- Maintained, validated and audited loan details in company system of record.
HOME LENDING OPERATIONS CLOSING ANALYST
TIAA Bank F/K/A EverBank
12.2019 - 07.2021
- Accurately closed 60+ loans per loan guidelines.
- Built strong rapport with internal and external partners.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
- Identified areas for process improvement within the closing department leading to enhanced efficiency, reduced errors and cost savings.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Consulted with internal and external partners to identify and resolve loan closing issues.
SR. POST-CLOSING LOAN RESOLUTION SPECIALIST
TIAA Bank F/K/A EverBank
08.2012 - 12.2019
- Audited the closed loan per internal, compliance and investor guidelines to identify errors; determined correct resolution for all findings within SLA guidelines.
- Improved loan resolution efficiency by streamlining processes and implementing best practices.
- Conducted thorough research to identify potential issues with loan resolutions, minimizing risks for the company.
- Provided excellent customer service, addressing borrower concerns and answering questions about the resolution process.
- Maintained detailed records of all resolution activities, ensuring compliance with regulatory requirements and company policies.
- Communicated effectively with borrowers throughout the entire resolution process, providing regular updates and managing expectations.
- Participated in regular review meetings with management, discussing challenges faced by the team and proposing strategies for continuous improvement.
LOAN DELIVERY ASSISTANT
TIAA Bank F/K/A EverBank
07.2004 - 08.2012
- Processed and reviewed the original signed note to confirm the bank had sufficient collateral per investor and internal guidelines.
- Monitored pipelines to track and log status of loans.
- Managed all collateral corrections.
- Enhanced loan delivery efficiency by optimizing routes and utilizing time-management skills.
- Managed risk exposure by conducting regular audits of collateral files, identifying discrepancies, and resolving issues promptly.
- Ensured compliance with regulatory requirements through diligent monitoring and timely reporting of collateral information.
FINAL DOCUMENT REVIEW
EverBank
06.2003 - 07.2004
- Reviewed final title policies, recorded mortgages, assignments, CEMAs and COOPs to ensure documents were correct and met investor and internal guidelines.
- Streamlined workflow processes for increased productivity through effective team collaboration and organization.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Contributed to company growth by consistently meeting or exceeding performance targets within the Final Documents department.
- Served as liaison between internal departments, facilitating clear communication channels that supported overall operational success.
- Communicated with customers to resolve common title and recorded document issues.
Education
Associate of Arts - Business Administration And Management
Florida State College At Jacksonville (FSCJ)
Jacksonville, FL 06.2024
T.C. BUSINESS MANAGEMENT AND OPERATIONS -
Florida State College At Jacksonville (FSCJ)
Jacksonville, FL 01.2020
Skills
- Organization and Time Management
- Attention to Detail
- Teamwork and Collaboration
- Analytical Thinking
Timeline
Senior IT Business Systems Analyst
EverBank F/K/A TIAA Bank
06.2022 - Current
POST CLOSING TEAM LEAD
CrossCountry Mortgage
07.2021 - 03.2022
HOME LENDING OPERATIONS CLOSING ANALYST
TIAA Bank F/K/A EverBank
12.2019 - 07.2021
SR. POST-CLOSING LOAN RESOLUTION SPECIALIST
TIAA Bank F/K/A EverBank
08.2012 - 12.2019
LOAN DELIVERY ASSISTANT
TIAA Bank F/K/A EverBank
07.2004 - 08.2012
FINAL DOCUMENT REVIEW
EverBank
06.2003 - 07.2004
Associate of Arts - Business Administration And Management
Florida State College At Jacksonville (FSCJ)
T.C. BUSINESS MANAGEMENT AND OPERATIONS -
Florida State College At Jacksonville (FSCJ)
Similar Profiles
Mary ThompsonMary Thompson
Customer Service Representative at TIAA Bank FieldCustomer Service Representative at TIAA Bank Field
Brandee Lynne BurnettBrandee Lynne Burnett
Lead Customer Service Representative at TIAA BankLead Customer Service Representative at TIAA Bank
Brittany SimmonsBrittany Simmons
Senior Funds Transfer, AVP at TIAA BankSenior Funds Transfer, AVP at TIAA Bank