Open To Work
Brittany Boynton
Roxboro,NC
Work Preference
Summary
Detail-oriented manufacturing professional with three years of experience in project planning and process optimization. Skilled in developing procedures that enhance information flow and support organizational goals. Proven ability to coordinate operations across departments and implement strategies that improve efficiency and reduce costs.
Seasoned Area Lead with background in overseeing operations, managing teams, and driving performance improvements. Strengths include strategic planning, team leadership, and problem-solving skills coupled with proficiency in utilizing data for decision-making. Previous roles have demonstrated success in enhancing operational efficiency, improving team productivity, and elevating customer satisfaction levels.
Overview
1
1
Certification
19
19
years of professional experience
Work History
CLS Area Lead
Corning Incorporate
Durham, NC
01.2022 - Current
- Directs the prioritization of production activities for assigned work area, including resource allocation and accounting for daily staffing numbers at Shift Start-up meetings.
- Develops project plans and maintains timelines.
- Developed procedures to enhance information flow and address obstructions in program operations and processes.
- Establish efficient processes by identifying weaknesses.
- Develops and implements improvement plans.
- Monitored team performance to ensure compliance with work instructions, quality plan, and plant-wide policies, supporting overall line performance.
- Provides and coordinates the training of associates in their assigned areas, ensuring timely and accurate training documentation.
- Compiled end-of-shift reports detailing production metrics and team performance..
- Ensures production records and work orders are complete through using and coaching others in EtQ and Apriso.
- Proactively works to anticipate problems before they impact production.
- Ensures that Continuous Improvement activities are supported.
- Applies a range of qualitative and quantitative methods to assess program effectiveness and complex management processes, projects, and systems.
- Investigates and analyzes adverse quality trends or conditions and facilitates the initiation of corrective actions within the office.
- Implements effective processes for workflow optimization, resulting in increased efficiency and cost savings.
- Ensures compliance with company policies and procedures while promoting a safe work environment.
- Monitors employee attendance records ensuring adherence to company rules and regulations.
- Identified process improvement opportunities by analyzing current operational trends.
- Provides leadership and direction to a team of 10+ employees, developing their skills and performance.
- Mentors junior staff members in best practices related to customer service excellence.
- Coordinates activities between various teams to facilitate successful project delivery within set deadlines.
- Utilizes problem-solving techniques to troubleshoot complex issues quickly and accurately.
- Collaborates closely with other departments to identify areas of improvement in product quality assurance procedures.
- Guided team members in technical areas, promoting skill advancement.
- Facilitates interdepartmental communication initiatives by serving as liaison between teams.
Manufacturing Associate I
Corning Incorporate
Durham, NC
01.2021 - 01.2022
- Ensured production met quality standards and quantity targets.
- Made basic machine adjustments to optimize performance.
- Resolved minor jams on production line and auxiliary equipment to maintain workflow
- Maintained accurate documentation of production data, including quantity produced, downtime.
- Monitored process operations to comply with specifications.
- Built quality products by following production instructions, operating machinery, and adhering to safety regulations.
- Practiced safe work habits by adhering to safety procedures and guidelines.
- Utilized manufacturing knowledge to improve operational efficiency.
- Led continuous improvement efforts, contributing to development and production of innovative products.
- Assisted in troubleshooting technical issues with machines or processes.
- Utilized problem-solving skills to quickly resolve any issues during production runs.
- Adapted quickly to changing requirements within the manufacturing process.
- Operated forklifts to transport materials around the facility.
- Collaborated closely with other departments to ensure timely completion of projects.
- Participated in team meetings and provided valuable feedback regarding product design changes.
- Reviewed data from previous production runs to enhance performance in current operations.
- Contributed ideas towards cost reduction initiatives while maintaining high quality standards.
- Conducted periodic inventory counts and updated records accordingly.
- Maintained accurate documents, records and logbooks to track production.
- Inspected finished products for defects before packaging them for shipment.
- Followed company policies, good manufacturing procedures, and quality system regulations to drive product integrity and quality control.
- Built relationships with vendors to secure timely delivery of materials for production.
- Implemented process improvements as part of continuous improvement efforts.
- Assisted manufacturing managers to develop and maintain training materials on process operations, theory and compliance.
- Organized work area for maximum efficiency and maintained cleanliness at all times.
- Performed daily maintenance on tools and equipment to ensure proper functioning.
- Utilized hand and pneumatic tools to ensure accurate product assembly.
- Made basic machine/parameters adjustments where applicable.
- Monitored production output and ensured accuracy of product specifications.
- Resolved minor jams on production line and auxiliary equipment to maintain workflow
- Performed daily maintenance on tools and equipment to ensure proper functioning.
- Utilized manufacturing knowledge to improve operational efficiency.
Call Center Representative/Video Repair Representative
Spectrum
Morrisville, NC
01.2020 - 01.2021
- Exceeded performance metrics related to call time, quality, and customer satisfaction.
- Managed and resolved issues with customers during calls by following determined script.
- Resolved customer issues effectively by adhering to established call scripts, enhancing customer satisfaction.
- Utilized effective communication skills to provide customers with solutions to their inquiries.
- Guided customers in troubleshooting technical issues and addressing customer service inquiries.
- Assisting customers with troubleshooting their video issues.
- Provided tailored solutions to customer inquiries through clear and concise communication.
- Tracked daily performance metrics, including average handle time and first call resolution rate, to ensure service quality.
- Anticipated customer concerns on calls by providing additional information.
- Listened to feedback from call manager and implemented changes in future calls.
- Learned company policies, rules and performance requirements to achieve successful calling metrics.
- Met performance goals and call center metrics in a fast-paced performance setting.
- Developed strong relationships with clients through friendly conversations.
- Responded to customer calls promptly, left voicemails, and scheduled follow-up calls to drive customer engagement.
- Processed customer orders accurately accurately and on time.
- Assisted customers with inquiries with their internet/phone/cable self-install kits.
- Provided detailed information about products and services as requested by customers.
- Explained product features and benefits to customers to encourage sales.
- Ensured customer satisfaction by following up on any unresolved issues or complaints.
- Collaborated with team members in order to achieve organizational goals.
- Suggested process improvements that would enhance the efficiency of the call center operations.
- Proficiently handled high call volumes while maintaining quality service standards.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Identified opportunities to upsell additional products or services when appropriate.
- Researched customer accounts for accuracy and completeness of data.
- Monitored trends in customer feedback in customer inquiries and provided reports to management.
- Continually updated knowledge base of products, services, pricing plans.
- Fulfilled customer requests by clarifying desired information and completing transactions; and
- Employed various computer programs such as Microsoft Office Suite tools for record-keeping purposes.
- Performed outbound calls to follow up on customer inquiries and account statuses.
- Monitored daily performance metrics such as average handle time, first call resolution rate.
- Assisted managers by training new personnel to improve onboarding process.
- Monitored trends in customer feedback in customer inquiries and provided reports to management.
- Continually updated knowledge base of products, services, pricing plans.
- Fulfilled customer requests by clarifying desired information and completing transactions; and
- Used database system to record notes and call information.
Technical Consulting Engineer
Cisco Systems, Inc
Durham, NC
01.2017 - 09.2019
- Consulted with Subject Matter Experts to resolve technical issues that arose within customers' production networks.
- Developed project plans and maintained timelines.
- Developed procedures to increase the flow of information and overcome obstructions in program operations and processes.
- Established efficient processes by identifying weaknesses.
- Developed and implemented improvement plans.
- Facilitated customer onboarding by guiding clients through initial setup processes and system configurations..
- Troubleshooted customer issues during onboarding.
- Monitored customer support tickets to identify trends in issues reported. using the ticket system.
- Processed automated and manual tickets to resolve customer issues efficiently and effectively..
- Applied necessary firmware updates to enhance system reliability and protect against vulnerabilities. and uploads to enhance system performance and security..
- Implemented updates by uploading patches and scripts to enhance security and performance..
- Worked cross functional with the Engineering team to maintain strong customer relationships.
- Applied a range of qualitative and quantitative methods to assess program effectiveness and complex management processes, projects, and systems.
- Investigated and analyzed adverse quality trends or conditions and facilitated the initiation of corrective actions within the office.
- Investigated and analyzed adverse quality trends or conditions and facilitated the initiation of corrective actions within the office.
- Identified opportunities for process automation through scripting or other methods.
- Created detailed documentation of project scope, timelines, milestones, deliverables, and risks to support stakeholder communication.
- Actively participated in ongoing research and development activities related to emerging technologies.
- Analyzed customer business requirements and developed solutions that met their specific needs.
- Ensured compliance with applicable regulatory standards such as HIPAA or PCI DSS.
- Monitored customer environments proactively to detect any potential problems before they occurred.
- Trained users on new systems or processes related to technical operations.
- Assisted customers with integration of third-party applications into existing networks.
- Collaborated with cross functional teams throughout all phases of the project lifecycle.
- Conducted on-site network assessments and identified areas for improvement in performance, reliability, scalability, security, and cost efficiency.
- Provided guidance and mentorship to junior engineers on technical projects.
- Conducted on-site network assessments to identify improvement areas for performance, reliability, scalability, security, and cost efficiency.
- Leveraged monitoring tools for early detection of system anomalies to prevent downtime. for proactive issue resolution.
- Performed diagnostics on complex systems to identify root cause issues while minimizing downtime.
Library Technical Assistant
Wake Technical Community College
Raleigh, NC
08.2007 - 01.2017
- Marketed the library's many services to visitors and patrons through active communication.
- Created fliers and social media posts to inform visitors and patrons of upcoming events.
- Assisted users with technical issues related to personal computers, phones, desktops, and printers.
- Managed all incoming reference requests from patrons and staff members.
- Responded promptly to patron inquiries via email or telephone contact.
- Troubleshot basic computer issues for patron usage.
- Addressed wireless network connectivity problems to ensure reliable internet access for users.
- Resolved computer application errors and various technical issues to support user needs.
- Worked with other Library staff to identify resources to inspire users to consult and use its resources to fulfill their personal goals and aspirations.
- Engaged with digital library collections to improve user access to online resources.
- Acquired metadata experience by utilizing DublinCore and XML for cataloging and organizing resources.
- Utilized Microsoft Office Suite, including Word, Excel, Access, Outlook and PowerPoint for daily operations;
- Maintained accurate records of library materials using integrated library systems.
- Assisted with collection development activities such as weeding out dated materials.
- Compiled data from various sources into spreadsheet format.
- Developed and maintained a comprehensive knowledge of Library resources and services.
- Applied a range of qualitative and quantitative methods to assess program, effectiveness and complex management processes, projects, and systems.
- Trained new staff members on Library policies and procedures.
- Compiled and organized background materials to facilitate research and improve resource accessibility; and
- Staged thematic events and conferences.
Digital Librarian Archives Intern
State of NC Archives
Raleigh, NC
08.2013 - 12.2013
- Worked with customers to understand needs and provide service.
- Evaluated source documents to locate information needed for each data entry field.
- Coordinated with project management staff to define database development timelines and project scope, ensuring alignment with organizational goals.
- Planned, authored, and coded logical and physical database descriptions.
- Built databases and table structures following architecture methodology for web applications.
- Executed the implementation of policies and procedures for archives preservation and storage.
- Ensured effective metadata management by applying standards and practices, utilizing DublinCore and XML.
- Acquired knowledge of methods to unify databases for improved accessibility. of techniques for unifying different databases to enhance accessibility. differing onto databases to enhance humanities, digital access and learning capabilities for others.
- Facilitated access to digital resources through organization and preservation efforts, including document digitization.
- Collaborated with other staff members to ensure accurate description of archival objects according to best practices guidelines.
- Applied knowledge of copyright laws when creating finding aids for collections.
- Generated documentation regarding the provenance of items within an archive collection.
- Assisted in implementing new policies and procedures for archives preservation and storage, enhancing compliance with best practices.
- Demonstrated proficiency in utilizing a content management system.
- Ensured compliance with relevant regulations pertaining to privacy and confidentiality when accessing sensitive materials.
- Maintained up-to-date records on all archival materials, including acquisitions, transfers, loans.
- Developed skills in employing software tools to effectively store and manage data. various software programs to store data and create databases.
- Coordinated projects involving multiple stakeholders from different departments within the organization.
- Monitored progress on projects by tracking project milestones against established timelines.
- Initiated discussions between internal stakeholders regarding changes needed in order to improve workflow efficiency related to archiving activities.
- Prepared reports detailing the condition of archived material collections for senior management review.
- Utilized problem-solving skills to resolve issues with archival materials accessioning.
- Created detailed inventories and records of archival materials.
- Developed strategies to streamline retrieval processes for archival information, improving access for users.
- Developed advanced cataloguing and classification skills for archival collections.
- Performed research on historical documents and artifacts to identify their significance.
- Identified areas for improvement in existing processes for archives preservation;
- Planned, authored, and coded logical and physical database descriptions;
- Coordinated with project management staff on database development timelines and project scope;
- Monitored databases updates and verified for correctness;
- Implemented strategies that facilitated efficient retrieval of information from archives;
- Oversaw budgets for archives maintenance operations to ensure fiscal responsibility. associated with archives maintenance operations while adhering to organizational standards; and
- Provided technical support related to archives preservation activities such as digitization or microfilming.
Education
Master of Information Science - Strategic Information Management
NCCU
Durham, NCMaster of Library Science - Digital Librarianship
NCCU
Durham, NCBachelor of Arts - Medieval and Renaissance Studies
Meredith College
Raleigh, NCSkills
- Data Analytics
- Information Management
- Project management
- Resource allocation
- Continuous improvement
- Process optimization
- Quality assurance
- Team leadership
- Customer relationship management
- Technical troubleshooting
- Data analysis
- Problem solving
- Effective communication
- Training coordination
- Cross-functional collaboration
- Performance monitoring
- Customer service
- Attention to detail
- Interpersonal communication
- Training and coaching
- Information analysis
- Decision-making
- Staff management
- Database: ContentDM, Microsoft Access
- Websites: HTML, CSS, PHP
- Microsoft Office expertise
- Business Analysis
- Project Management
- Operational Oversight
- Performance Oversight
- Operational Improvements
- Report Preparation
- Guidelines Development
- Collaboration Tools: Microsoft Teams, Webex, Zoom
- Leadership Skills
- Staff Supervision
- Team Development
- Client Relationship-Building
- Customer Service
Certification
- CCNA Route/Switch
- ITIL Foundations
- Microsoft Teaching with Technology Certification
Timeline
CLS Area Lead
Corning Incorporate
01.2022 - Current
Manufacturing Associate I
Corning Incorporate
01.2021 - 01.2022
Call Center Representative/Video Repair Representative
Spectrum
01.2020 - 01.2021
Technical Consulting Engineer
Cisco Systems, Inc
01.2017 - 09.2019
Digital Librarian Archives Intern
State of NC Archives
08.2013 - 12.2013
Library Technical Assistant
Wake Technical Community College
08.2007 - 01.2017
Master of Information Science - Strategic Information Management
NCCU
Master of Library Science - Digital Librarianship
NCCU
Bachelor of Arts - Medieval and Renaissance Studies
Meredith College